Director PMO

Description

The ideal candidate will demonstrate strong problem-solving and communication skills with the ability to influence stakeholders across business and technical teams. This role oversees a team of People Managers, Program Managers, Service Operations Specialists, and Project Managers, defines scope and deliverables, and drives initiatives that improve efficiency, reduce costs, improve customer satisfaction and enhance overall performance.

Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

1. Team Management: Provide leadership and oversight to a team of People and Program Managers responsible for delivering multiple concurrent projects or a defined portfolio. Ensure adherence to established project management methodologies, timelines, and quality standards. Coach and mentor team members on best practices in delivery, proactive risk management, decision-making, and process improvement. Maintain objectivity when resolving conflicts and communicate decisions and strategies effectively to ensure alignment and accountability.

2. Project Management:  Provide thought leadership to complex or strategic projects from initiation through completion, ensuring successful delivery within defined scope, budget, and schedule. Oversee Manager’s portfolios, planning, execution, risk mitigation, and stakeholder alignment across cross-functional teams. Coordinate partner and SME engagement across multiple functions to ensure successful outcomes. Drive project requirements through demand planning tools (e.g., Kinaxis) and oversee Service operations, order processing, scheduling, inventory management, program management, partner management and billing for customer-specific delivery models.

3. Diagnostics and Analytics: Demonstrate the ability to work effectively in ambiguous situations to establish clarity, define strategies, and drive action plans. Conduct detailed root-cause analyses, develop hypotheses, and recommend data-driven solutions. Identify and streamline inefficient processes, develop cost and resource models, and establish measurable performance metrics from limited data inputs to support strategic decision-making.

4. Communication: Prepare clear and structured reports, presentations, and executive summaries outlining key findings, risks, results, and recommendations. Communicate project progress, cost savings, and performance outcomes to senior leadership and other stakeholders. Collaborate effectively with internal teams and leadership to drive strategic alignment and operational excellence.

5. Implementation: Drive timely resolution of issues, ensuring appropriate escalation when required. Oversee the development and execution of communication, training, and implementation plans to ensure stakeholder readiness and maximum return on investment. Manage project turnover, startup, and delivery to ensure alignment with SOW requirements. Lead project close-out activities, document outcomes, and provide lessons learned to inform continuous improvement. Provide ongoing mentorship to team members to enhance overall PMO capability and delivery maturity.

6. Stakeholder Management: Develop a strong understanding of internal and external stakeholder needs and expectations. Define, document, and manage these expectations to ensure consistent satisfaction and alignment with organizational objectives. Maintain collaborative relationships that foster trust, transparency, and long-term partnership success.

7. PROCESS: Conduct regular project and portfolio reviews to ensure alignment with business objectives and performance goals. Define and refine project management frameworks and ensure consistent application across all engagements. Map and analyze workflows to identify opportunities for efficiency and process improvement. Develop communication strategies to keep all stakeholders informed and engaged. Establish QA/QC metrics to measure post-implementation performance and validate project success.

METRICS:

• Achievement of strategic, measurable objectives across direct team assigned programs and projects.

• Demonstrated improvement in KPIs against established baselines.

• Completion of deliverables within defined scope, timeline, and budget.

• Timely and effective resolution of project and operational issues.

• Regular reporting on utilization, project health, risk, and mitigation activities.

• Effective communication and alignment with all relevant stakeholders. Provide weekly status report depicting:

• Service engagements

• Global Partners engagements

• Resource Utilization

• Project Status

• Project financials and profitability

• Partner negotiations and profitability

• Risks

• Issue Mitigation

• Portfolio Status

• Timely completion of project initiatives

• Effective project communications with multiple stakeholders, teams and executive management

What you will bring to the team:

EDUCATION/CERTIFICATION: 

• Bachelor’s degree required; MBA preferred

• PMP, ITIL or equivalent Certification required

• Gen AI certificaitions

REQUIRED EXPERIENCE:

• 10 plus years of experience in program/ project management, process engineering or strategy within a technology or operations environment

• Minimum of 3 years’ direct people management experience

• Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams

• Ability to take ambiguous requirements, conduct investigations and develop strategy

• Problem solving skills: must be able to identify risks and develop actionable mitigation plans

• Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations

• Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas

• Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand

• Knowledge of and experience using Project Management Software

• Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint

Experience

10 Years

Apply By

Dec 12, 2026

Required Skills

• Project Management
• Strategic Communication
• Data Analysis
• Performance Metrics Development
• Portfolio Management
• Stakeholder Management
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Problem Solving
• Communication Skills
• Analytical Skills
• Risk Management
• Project Management Software
• Program Management
• Process Engineering
• Leadership
• People Management
• Strategy

Nice to Have Skills

• Team Mentoring
• Change Management
• Conflict Resolution
• Gen AI certifications
• ITIL Certification
• PMP Certification
• MBA