Global Engagement Coordinator
US Based Company for IT Services
PKR 1,130,000 • Published Date: • Pakistan (Hybrid)
Description
The Global Engagement Coordinator facilitates communication among teams and partners, answering inquiries promptly, supporting account growth, and building awareness of the Multinational Software House global solution. Working closely with the Global Engagement Team and Operations Center, the role covers project coordination, operations management, collaboration, and support for global partner relations.
The Global Engagement Coordinator maintains expertise in partner strategies and markets, ensures smooth processes, tracks activities, and contributes to international sales growth. The role requires independent judgment, strong organizational skills, and the ability to build trusted relationships with partners across regions, including EMEA.
Responsibilities
1. Project and Operations Coordination
- Coordinate projects, meetings, and actions using shared tools, including SharePoint, CRM, Outlook, and OneNote.
- Ensure global portal accuracy and relevancy.
- Meet SLAs for quote and proposal responses.
2. Sales and Pre-Sales Support
- Support sales teams with global offering guidance.
- Effectively communicate the value of the Multinational Software House Global Platform and support pre-sales efforts.
- Ensure high-quality customer interactions.
3. Customer Onboarding
- Assist in onboarding customers to global portals.
- Monitor successful onboardings for net new global customers.
4. Global Partner Management
- Manage and onboard strategic global partners.
- Maintain strong communication and trust with partners.
- Maintain effective partner and cadence management.
- Educate teams on partner capabilities and markets.
- Provide language support as needed.
5. Partner Revenue and Commercials
- Manage strategic partner sales revenue targets.
- Assist in collecting strategic partner referral fees.
6. Service Excellence
- Demonstrate competencies in 5-star service, Multinational Software House Vision and Values, and the 5 Ps framework.
Minimum Qualifications Education
- Bachelor’s degree required.
Experience
- Minimum of 3 years of international experience.
- Conversational Arabic skills for working with EMEA partners.
- Strong project management, analytical, and problem-solving skills.
- Expertise in Excel, SharePoint, and Outlook.
Preferred Qualifications
- Experience supporting global partner networks or international sales.
- Experience with CRM systems and global customer portals.
- Additional language skills relevant to global partner markets.
Knowledge, Skills, and Abilities Coordination and Organization
- Project, meeting, and action coordination
- Strong time management and organization
- Prioritizing effectively and working independently
Partner and Customer Engagement
- Global partner onboarding and cadence management
- Customer onboarding to global portals
- Customer service orientation
Communication
- Excellent written and verbal communication
- Conversational Arabic
- Communicating the Multinational Software House Global Platform value
Technical and Analytical Skills
- Analytical thinking and problem solving
- Excel, SharePoint, Outlook, OneNote, and CRM
- Activity tracking and SLA management
Core Competencies
- Customer Focus
- 5-Star Service
- Relationship Building
- Accountability
- Organization
- Problem Solving
- Collaboration
- Cultural Awareness
- Team Orientation
- Communication
Success Measures
Success in this role will be demonstrated through:
- Quotes and proposal responses delivered within SLA.
- Successful onboarding of net new global customers.
- Accurate and relevant global portal content.
- Strategic partner sales revenue targets achieved.
- Timely collection of strategic partner referral fees.
- Strong partner relationships and high-quality customer interactions.
Experience
3 Years
Apply By
Required Skills
- Organization
- Sales Support
- Activity tracking
- Verbal Communication
- Written Communication
- Customer Service Orientation
- Partner Relationship Management
- SLA Management
- Project Management
- Time management
- Conversational Arabic
- Communication
- Global Partner Management
- Customer Onboarding
- OneNote
- CRM
- Outlook
- SharePoint
- Excel
- Problem Solving
- Analytical Skills
Nice to Have Skills
- International Sales
- global customer portals
- Additional language skills
- Cultural Awareness
- Collaboration