Global Operations Specialist
US Based Company for IT Services
PKR 670,000 • Published Date: • Pakistan (Hybrid)
Description
The Global Operations Specialist is responsible for analyzing the organization’s sales performance and operational efficiency worldwide. This role supports global sales teams and executives with detailed sales and market analysis, including pipeline assessment, forecasting, historical sales analysis, and market potential evaluation.
The Global Operations Specialist also plays a key role in implementing and maintaining sales automation tools across regions, coordinating with partners and sales operations globally, managing global portals, and delivering business intelligence that enhances organizational value. The role requires independent judgment, strong analytical skills, and effective communication across all levels of the business.
Responsibilities
1. Sales and Market Analysis
- Provide detailed sales and market analysis, including pipeline assessment, forecasting, historical sales analysis, and market potential evaluation.
- Analyze trends and performance metrics to identify opportunities for efficiency and growth.
- Deliver business intelligence through reporting and analysis.
2. Global Partner and Sales Operations Coordination
- Coordinate with partners and sales operations globally.
- Support global onboarding of partners and internal teams with tools, documentation, and process training.
- Participate in calls for communication, improvement, and alignment.
3. Sales Automation and Global Portals
- Implement and maintain sales automation tools across regions.
- Manage global portals, ensuring catalogs and prices are up to date.
4. Operational and Financial Support
- Provide daily operational support.
- Monitor invoicing and address payment delays.
5. Stakeholder Engagement
- Build relationships with sales and corporate support leadership.
- Communicate frequently and effectively with stakeholders across all levels of the business.
- Drive results and follow through on commitments.
Minimum Qualifications Education
- Bachelor’s degree in any discipline.
Experience
- At least 5 years of experience as a Data Analyst, Business Intelligence Analyst, Financial Analyst, or Operations Analyst.
- Experience in offshore or outsourced environments, sales, business operations, or marketing, including project coordination.
- Advanced Microsoft Excel, Smartsheet and Power BI skills for advanced modeling and data analysis.
- Ability to work in a fast-paced environment and meet deadlines.
Preferred Qualifications
- Experience implementing sales automation tools across multiple regions.
- Experience managing global partner portals, catalogs, and pricing.
- Experience supporting global sales teams and executives.
Knowledge, Skills, and AbilitiesAnalytical and Business Intelligence
- Pipeline assessment and forecasting
- Historical sales and market potential analysis
- Advanced modeling in Excel and Power BI
Customer and Account Management
- Excellent customer service and account management
- Partner onboarding and process training
- Professional escalation management
Communication
- Outstanding presentation and communication skills
- Neutral accent with good articulation
- Effective communication across all levels of the business
Operational Skills
- Detail orientation and high accuracy
- Invoicing and payment monitoring
- Problem solving and decision making
Core Competencies
- Analytical Thinking
- Attention to Detail
- Customer Focus
- Accountability
- Results Orientation
- Problem Solving
- Decision Making
- Collaboration
- Relationship Building
- Communication
Success Measures
Success in this role will be demonstrated through:
- Accurate and timely sales, pipeline, and forecast analysis for global sales teams and executives.
- Actionable business intelligence that identifies efficiency and growth opportunities.
- Successful implementation and adoption of sales automation tools across regions.
- Accurate and current global portal catalogs and pricing.
- Timely resolution of invoicing issues and payment delays.
- Strong relationships with sales and corporate support leadership.
Experience
5 Years
Apply By
Required Skills
- Market Analysis
- Reporting
- Analytical thinking
- Attention to detail
- Sales Analysis
- Account management
- Customer Service
- Data Analysis
- Power BI
- SmartSheet
- Microsoft Excel
- Business Intelligence
- global portals management
- Sales Automation Tools
- market potential evaluation
- historical sales analysis
- Forecasting
- pipeline assessment
Nice to Have Skills
- Relationship Building
- Collaboration
- Stakeholder Engagement
- Results Orientation
- professional escalation management
- Project Coordination
- Payment monitoring
- invoicing monitoring
- Decision Making
- Problem Solving
- Communication Skills
- Presentation Skills
- Process training
- Partner onboarding