Inside Solutions Architect I Storage

Description

The Inside Solutions Architect I (Storage) is an entry-level presales technical resource who assists with consultative discovery of clients’ business goals, technical requirements, and operational challenges, then helps translate those needs into practical storage, data protection, and infrastructure solutions. The primary objective of the ISA I is to support revenue growth, profitability, technical accuracy, and customer success throughout the sales cycle.

The Storage ISA I supports customers, account executives, and internal stakeholders by contributing to solution designs spanning block, file, and object storage; storage-area and network-attached storage; data protection and backup; disaster recovery; cloud and hybrid storage; and related data-management technologies. The role works under the guidance of more experienced architects while developing the technical depth and customer-facing skills needed to become a trusted presales advisor.

The ideal candidate has a solid foundation in IT infrastructure or support, experience working directly with customers in a presales or sales environment, and the ability to communicate technical concepts clearly.

Responsibilities

• The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Participate in customer discovery sessions to document business objectives, current-state environments, technical requirements, challenges, and budget considerations.
• Assist with the design and recommendation of storage, backup, recovery, and data-management solutions that align with customer requirements and established technical standards.
• Partner with sales teams and senior technical resources to support opportunities throughout the sales cycle.
• Create and validate Bills of Materials (BoMs), technical quotes, basic solution diagrams, and supporting documentation with appropriate review and guidance.
• Develop working knowledge of enterprise storage technologies, including block, file, and object storage; SAN and NAS; backup and recovery; disaster recovery; cloud storage; and hybrid data-protection solutions.
• Support technical presentations, product overviews, demonstrations, workshops, and architecture discussions for customers and internal stakeholders.
• Review configurations, designs, and quotes for accuracy and alignment with documented customer requirements before delivery.
• Identify potential upsell, cross-sell, services, and lifecycle opportunities and bring them to the appropriate sales or technical lead.
• Collaborate with vendor partners, distributors, and internal technical resources to develop accurate customer solutions.
• Maintain awareness of industry trends, emerging technologies, competitive offerings, and key vendor roadmaps.
• Contribute to internal documentation, knowledge sharing, and process improvements while actively seeking coaching and feedback.
• Develop familiarity with  professional and managed services portfolio and include relevant services in solution recommendations when appropriate.

Education Requirement

• BA/BS in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
• Certification Requirements
• No major technical vendor certification is required at the time of hire.
• The candidate is expected to work toward relevant foundational or associate-level certifications from strategic storage and data-protection vendors as part of an agreed development plan.
• Vendor sales or foundational technical accreditations from Dell Technologies, HPE, NetApp, Pure Storage, Veeam, Cohesity, Commvault, Rubrik, Microsoft, AWS, or other strategic vendors are preferred but not required.

Required Experience

• Minimum of 3+ years of experience in an IT implementation, infrastructure, engineering, technical support, or related role.
• Minimum of 2+ years in a field- or customer-facing presales, sales, sales engineering, consulting, or similar role.
• Foundational understanding of storage concepts such as block, file, and object storage; SAN and NAS; RAID; capacity and performance; backup and recovery; and cloud storage.
• Ability to gather customer requirements and contribute to accurate, supportable solution designs under guidance.
• Strong written, verbal, presentation, and customer communication skills.
• Ability to explain technical concepts clearly to customers, sales teams, colleagues, and management.
• Ability to manage multiple assigned activities and priorities in a fast-paced sales environment.
• Strong customer service, collaboration, problem-solving, and organizational skills.
• Willingness to learn new products, pursue technical development, and accept coaching and feedback.

Key Metrics That Define Success

• Contribution to revenue growth, quota attainment support, and gross margin performance.
• Accuracy and completeness of Bills of Materials, quotes, solution documentation, and technical handoffs.
• Responsiveness to customers, sales teams, vendor partners, and internal stakeholders.
• Development of storage, backup, recovery, cloud, and data-management knowledge.
• Progress toward agreed technical certifications and vendor competencies.
• Identification of relevant upsell, cross-sell, professional services, and managed services opportunities.
• Customer satisfaction and development of trusted working relationships.
• Consistent use of discovery, documentation, quality-review, and opportunity-management processes.

About You

• You have a foundational understanding of storage and data-protection technologies and are motivated to deepen your technical expertise.
• You are customer-focused, dependable, responsive, and comfortable working in a collaborative sales environment.
• You can organize technical details, ask effective questions, and follow through on assigned actions.
• You learn new products and technologies quickly and are willing to pursue certifications as your responsibilities grow.
• You bring a positive, team-oriented mindset and use technical knowledge to help sales teams and customers achieve successful outcomes.
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Experience

3 Years

Apply By

Dec 10, 2026

Required Skills

• Block Storage
• RAID
• Capacity Planning
• Performance optimization
• Disaster Recovery Planning
• Technical Documentation
• storage concepts
• Organizational Skills
• Collaboration
• Problem-solving
• Sales Engineering
• Technical Support
• Solution Design
• Customer Communication
• Cloud Storage
• Backup And Recovery
• NAS
• SAN
• Object storage
• File storage

Nice to Have Skills

• Time management
• Quota Attainment
• Sales Support
• Managed Services
• Professional Services
• Coaching and feedback
• Technical Development
• Customer Service
• Presentation Skills
• vendor accreditations
• Technical Certifications