Inside Solutions Architect I UC & Collaboration

Description

The Inside Solutions Architect I (UC & Collaboration) is a presales technical resource responsible for leading consultative discovery of clients’ business goals, technical requirements, and operational challenges, then translating those needs into scalable, supportable, and business-aligned unified communications, collaboration, contact center, voice, video, and meeting-room solutions. The primary objective of the ISA I is to support revenue growth, profitability, technical win rate, and customer success throughout the sales cycle.

The UC & Collaboration ISA I serves as a trusted advisor to customers, account executives, and internal stakeholders by designing and recommending solutions spanning enterprise voice; video conferencing; unified communications; collaboration platforms; contact center; meeting-room and audiovisual solutions; and related professional and managed services. This role combines strong technical knowledge with business acumen to help customers modernize communications, improve collaboration and meeting experiences, enable hybrid work, and simplify voice and video environments.

The ideal candidate has a solid foundation in UC, voice, collaboration, contact-center, and/or AV experience, experience working directly with customers in a presales or sales environment, and the ability to communicate effectively with both technical and executive-level audiences.

Responsibilities

• Engage in customer discovery sessions to understand business objectives, current infrastructure, and technical requirements related to unified communications, collaboration, contact center, voice, video, and meeting-room solutions.
• Design and recommend comprehensive solutions aligned with client goals, technical standards, budget constraints, and operational needs, covering enterprise voice, video conferencing, contact centers, and audiovisual technologies.
• The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Participate in customer discovery sessions to identify customer business objectives, current-state infrastructure, calling, collaboration, contact-center, room, integration, adoption, licensing, migration, and network-readiness requirements.
• Assist with the design and recommendation of unified communications, enterprise voice, video conferencing, collaboration, contact center, meeting-room, and audiovisual solutions that align with customer goals, technical standards, and budget requirements.
• Partner with sales teams and senior technical resources to support opportunities throughout the sales cycle.
• Create and validate Bills of Materials (BoMs), technical proposals, solution diagrams, quotes, and supporting documentation for multi-vendor unified communications, collaboration, contact center, voice, video, and meeting-room solutions.
• Develop working knowledge of Microsoft Teams, Cisco Webex, Zoom, enterprise voice, video, contact center, session border controllers, emergency calling, meeting-room technologies, audiovisual solutions, and related services.
• Support technical presentations, product demonstrations, workshops, assessments, and architecture discussions for customers and internal stakeholders.
• Review designs, configurations, licensing, support requirements, and quotes to ensure technical accuracy and alignment with documented customer needs.
• Identify potential voice modernization, collaboration migration, contact center, meeting-room upgrades, AV integration, professional services, and adjacent-solution opportunities and bring them to the appropriate sales or technical lead.
• Collaborate with vendor partners, distributors, and internal technical resources to develop accurate customer solutions.
• Maintain current knowledge of industry trends, emerging technologies, competitive offerings, vendor programs, and product roadmaps.
• Contribute to internal documentation, knowledge sharing, and process improvements while actively seeking coaching and feedback.
• Develop familiarity of professional and managed services portfolio and integrate relevant services into solution recommendations.

Education Requirement

• BA/BS in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
• Certification Requirements
• No major technical vendor certification is required at the time of hire.
• The candidate is expected to work toward relevant foundational or associate-level certifications from strategic datacenter vendors as part of an agreed development plan.
• Vendor sales or foundational technical accreditations from strategic UC, collaboration, contact-center, voice, video, or AV vendors, or other strategic vendors are preferred but not required.
• Develop and maintain vendor competencies assigned to support team and business priorities.

Required Experience

• Minimum of 3+ years of experience in IT implementation, infrastructure, engineering, technical support, or related roles.
• Minimum of 2+ years in a field- or customer-facing presales, sales, sales engineering, consulting, or similar role.
• Demonstrated experience designing unified communications, collaboration, contact center, voice, video, and meeting-room solutions across multiple technologies or vendors.
• Foundational understanding of unified communications, enterprise voice, video conferencing, collaboration platforms, contact center, meeting-room technologies, audiovisual fundamentals, SIP, and basic network dependencies.
• Ability to gather customer requirements and contribute to accurate, supportable solution designs under guidance.
• Excellent written, verbal, presentation, and customer communication skills.
• Ability to explain technical concepts clearly to customers, sales teams, colleagues, and management.
• Ability to manage multiple assigned activities and priorities in a fast-paced sales environment.
• Strong customer service, collaboration, problem-solving, and organizational skills.
• Willingness to learn new products, pursue technical development, and accept coaching and feedback.

Key Metrics That Define Success

• Revenue growth, quota attainment support, and gross margin contribution.
• Accuracy and completeness of Bills of Materials, quotes, solution documentation, and technical handoffs.
• Responsiveness to customers, sales teams, vendor partners, and internal stakeholders.
• Development of voice, video, collaboration, contact center, meeting-room, audiovisual, licensing, and services knowledge.
• Customer satisfaction and development of trusted-advisor relationships.
• Progress toward agreed technical certifications and vendor competencies to support strategic vendor partnerships.
• Identification of relevant lifecycle, upsell, cross-sell, professional services, and managed services opportunities.
• Consistent use of discovery, documentation, quality-review, and opportunity-management processes.

About You

• You have a foundational understanding of UC, collaboration, and AV technologies and are motivated to deepen your technical expertise.
• You are customer-focused, dependable, responsive, and comfortable supporting customer-facing sales engagements.
• You can organize technical details, ask effective questions, and follow through on assigned actions.
• You learn new products and technologies quickly and are willing to pursue certifications as your responsibilities grow.
• You bring a positive, team-oriented mindset and use technical knowledge to help sales teams and customers achieve successful outcomes.
• Develop and validate Bills of Materials, technical proposals, solution diagrams, quotes, and all supporting documentation for multi-vendor communication and collaboration solutions.
• Build expertise in key platforms such as Microsoft Teams, Cisco Webex, Zoom, as well as session border controllers, emergency calling systems, and meeting-room technologies.
• Lead technical presentations, product demonstrations, workshops, architecture discussions, and assessments to support the sales team and educate customers and internal stakeholders.
• Review and verify designs, configurations, licensing requirements, and quotes to ensure technical accuracy and adherence to customer needs.
• Identify opportunities for voice modernization, collaboration migration, contact center enhancements, meeting-room upgrades, audiovisual integration, and related professional and managed services.
• Partner with vendor representatives, distributors, and internal resources to create accurate, feasible customer solutions and maintain strong vendor competencies.
• Monitor industry trends, emerging technologies, and competitive products, incorporating new learnings into solution recommendations and business strategies.
• Contribute to internal process documentation, knowledge sharing initiatives, and continuous improvement efforts while actively seeking feedback and coaching.
• Develop a comprehensive understanding of the company's professional and managed services portfolios to integrate relevant offerings into unified communication and collaboration solutions.
• Support technical handoffs and documentation ensuring smooth transition from sales to delivery teams.
• Maintain a high level of customer service, responsiveness, and professionalism to foster trusted-advisor relationships and enhance customer satisfaction.

Experience

3 Years

Apply By

Dec 5, 2026

Required Skills

• Customer Service
• Solution Architecture
• Network Fundamentals
• enterprise voice technologies
• video conferencing technologies
• audiovisual fundamentals
• Unified Communications
• Technical Development
• Organizational Skills
• Problem-solving
• Sales Engineering
• Technical Support
• Solution Design
• Customer Communication
• Presales
• meeting-room solutions
• Video
• Voice
• Contact Center
• Collaboration

Nice to Have Skills

• Licensing Knowledge
• Customer Discovery
• Competitive Analysis
• Proposal Development
• Sales Coordination
• Technical Presentations
• Technical Certifications
• Managed Services
• Professional Services
• vendor competencies
• audiovisual solutions
• emergency calling
• Session Border Controllers
• Zoom
• Cisco Webex
• Microsoft Teams