Inside Solutions Architect II UC & Collaboration

Description

The Inside Solutions Architect II (UC & Collaboration) is a presales technical resource responsible for leading consultative discovery of clients’ business goals, technical requirements, and operational challenges, then translating those needs into scalable, supportable, and business-aligned unified communications, collaboration, contact center, voice, video, and meeting-room solutions. The primary objective of the ISA II is to drive revenue growth, profitability, technical win rate, and customer success throughout the sales cycle.

The UC & Collaboration ISA II serves as a trusted advisor to customers, account executives, and internal stakeholders by designing and recommending solutions spanning enterprise voice; video conferencing; unified communications; collaboration platforms; contact center; meeting-room and audiovisual solutions; and related professional and managed services. This role combines strong technical knowledge with business acumen to help customers modernize communications, improve collaboration and meeting experiences, enable hybrid work, and simplify voice and video environments.

The ideal candidate has strong UC, voice, collaboration, contact-center, and/or AV experience, a record of supporting complex customer-facing presales engagements, and the ability to communicate effectively with both technical and executive-level audiences.

Responsibilities

• The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lead technical discovery sessions to identify customer business objectives, current-state infrastructure, calling, collaboration, contact-center, room, integration, adoption, licensing, migration, and network-readiness requirements.
• Design and recommend unified communications, enterprise voice, video conferencing, collaboration, contact center, meeting-room, and audiovisual solutions that align with customer goals, technical standards, and budget requirements.
• Partner with sales teams to develop account strategies, qualify technical opportunities, address customer concerns, and advance opportunities through the sales cycle.
• Create and validate Bills of Materials (BoMs), technical proposals, solution diagrams, quotes, and supporting documentation for multi-vendor unified communications, collaboration, contact center, voice, video, and meeting-room solutions.
• Serve as a subject matter resource for Microsoft Teams, Cisco Webex, Zoom, enterprise voice, video, contact center, session border controllers, emergency calling, meeting-room technologies, audiovisual solutions, and related services.
• Deliver technical presentations, product demonstrations, workshops, assessments, and architecture reviews for customers and internal stakeholders.
• Review designs, configurations, licensing, support requirements, and quotes to ensure technical accuracy and alignment with documented customer needs.
• Identify opportunities to expand customer relationships through voice modernization, collaboration migration, contact center, meeting-room upgrades, AV integration, professional services, and hybrid-work enablement, professional services, and managed services.
• Collaborate with vendor partners, distributors, services teams, and senior technical resources to develop differentiated customer solutions and resolve complex design questions.
• Maintain current knowledge of industry trends, emerging technologies, competitive offerings, vendor programs, and product roadmaps.
• Mentor ISA-I resources through knowledge sharing, design reviews, documentation standards, and practical coaching on presales activities.
• Develop deep knowledge OF professional and managed services portfolio and integrate relevant services into solution recommendations.

Education Requirement

• BA/BS in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
• Certification Requirements
• At least one major technical vendor certification in unified communications, enterprise voice, video, collaboration, contact center, audiovisual, or meeting-room technologies is required.
• Preferred certifications include current technical credentials from Microsoft, Cisco, Zoom, Logitech, Poly, Crestron, AudioCodes, Yealink, Newline, or another strategic UC, collaboration, contact-center, or AV vendor
• Additional technical certifications that strengthen multi-vendor UC design, voice modernization, collaboration migration, contact-center integration, and meeting-room improvement, or services positioning are highly desirable.
• Maintain assigned certifications and complete additional vendor competencies needed to support strategic partnerships and business priorities.

Required Experience

• Minimum of 6+ years of experience in voice, video, collaboration, contact center, audiovisual, systems engineering, implementation, architecture, or technical support roles.
• Minimum of 4+ years in a field- or customer-facing presales, sales, sales engineering, consulting, or similar role.
• Demonstrated experience designing unified communications, collaboration, contact center, voice, video, and meeting-room solutions across multiple technologies or vendors.
• Strong understanding of unified communications, enterprise voice, video conferencing, collaboration platforms, contact center, SIP, session border controllers, emergency calling, meeting-room technologies, audiovisual design, licensing, and network dependencies.
• Experience gathering technical requirements, evaluating alternatives, and developing accurate, supportable solution recommendations.
• Excellent written, verbal, presentation, and customer communication skills.
• Ability to communicate complex technical concepts to both technical and executive-level audiences.
• Proven ability to manage multiple opportunities and priorities in a fast-paced sales environment.
• Strong analytical, problem-solving, collaboration, business acumen, and relationship-management skills.
• Key Metrics That Define Success
• Revenue growth, quota attainment support, and gross margin contribution.
• Technical win rate and measurable influence on supported opportunities.
• Accuracy and quality of Bills of Materials, quotes, technical designs, proposals, and handoffs.
• Identification and expansion of upsell, cross-sell, lifecycle, professional services, and managed services opportunities.
• Customer satisfaction and development of trusted-advisor relationships.
• Technical certifications maintained and expanded to support strategic vendor partnerships.
• Successful positioning of UC, collaboration, voice, video, contact-center, audiovisual, professional services, and managed services capabilities.
• Consistent delivery of customer-centric solutions aligned to business, technical, financial, and operational requirements.

About You

• You have strong working knowledge of enterprise UC, collaboration, and AV technologies and can translate customer requirements into practical solutions.
• You are comfortable leading discovery, presenting recommendations, and owning the technical portion of customer-facing sales engagements.
• You balance technical depth with business awareness, customer focus, and attention to solution accuracy.
• You work effectively across sales, vendors, distributors, services teams, and other technical resources.

You are proactive, dependable, organized, and committed to continuous technical development and knowledge sharing

Experience

6 Years

Apply By

Dec 5, 2026

Required Skills

• Collaboration
• Solution documentation
• quote development
• Technical Proposals
• emergency calling
• SIP
• Collaboration Platforms
• Video Conferencing
• Enterprise Voice
• Unified Communications
• Technical Presentations
• audiovisual solutions
• Zoom
• Cisco Webex
• Microsoft Teams
• Session Border Controllers
• Contact Center
• Voice
• Video
• meeting-room solutions
• Presales
• Technical Discovery
• Solution Design

Nice to Have Skills

• Team Leadership
• Technical Workshops
• Product Demonstrations
• Architecture Reviews
• Relationship Management
• technical coaching
• Industry trend analysis
• Business Acumen
• Communication Skills
• Problem-solving
• Account Strategy Development
• Customer Communication
• network dependencies
• Licensing
• Systems Engineering
• Architecture
• Consulting
• Sales Engineering
• Vendor Certifications
• Managed Services
• Professional Services