Inside Solutions Architect II Workplace

Description

The Inside Solutions Architect II (Workplace) is a presales technical resource responsible for leading consultative discovery of clients’ business goals, technical requirements, and operational challenges, then translating those needs into scalable, supportable, and business-aligned digital workplace, endpoint, collaboration, and employee-experience solutions. The primary objective of the ISA II is to drive revenue growth, profitability, technical win rate, and customer success throughout the sales cycle.

The Workplace ISA II serves as a trusted advisor to customers, account executives, and internal stakeholders by designing and recommending solutions spanning end-user devices; endpoint management; device lifecycle services; unified communications and collaboration; meeting-room and audiovisual solutions; digital employee experience; and related professional and managed services. This role combines strong technical knowledge with business acumen to help customers modernize employee technology, improve collaboration and user experience, simplify device lifecycle management, and support productive hybrid work.

The ideal candidate has strong enterprise digital workplace technologies experience, a record of supporting complex customer-facing presales engagements, and the ability to communicate effectively with both technical and executive-level audiences.

Responsibilities

• Key Responsibilities
• The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lead technical discovery sessions to identify customer business objectives, current-state infrastructure, data-growth patterns, availability requirements, recovery objectives, security considerations, and solution constraints.
• Design and recommend end-user computing, endpoint management, device lifecycle, unified communications, collaboration, meeting-room, audiovisual, and digital employee-experience solutions that align with customer goals, technical standards, and budget requirements.
• Partner with sales teams to develop account strategies, qualify technical opportunities, address customer concerns, and advance opportunities through the sales cycle.
• Create and validate Bills of Materials (BoMs), technical proposals, solution diagrams, quotes, and supporting documentation for multi-vendor digital workplace, endpoint, collaboration, and employee-experience solutions.
• Serve as a subject matter resource for commercial endpoints, mobile devices, operating systems, endpoint management, provisioning and deployment, unified communications, collaboration platforms, meeting-room technologies, audiovisual solutions, and workplace services.
• Deliver technical presentations, product demonstrations, workshops, assessments, and architecture reviews for customers and internal stakeholders.
• Review designs, configurations, licensing, support requirements, and quotes to ensure technical accuracy and alignment with documented customer needs.
• Identify opportunities to expand customer relationships through device refresh, lifecycle services, endpoint management, collaboration modernization, meeting-room improvements, employee experience, and hybrid-work enablement, professional services, and managed services.
• Collaborate with vendor partners, distributors, services teams, and senior technical resources to develop differentiated customer solutions and resolve complex design questions.
• Maintain current knowledge of industry trends, emerging technologies, competitive offerings, vendor programs, and product roadmaps.
• Mentor ISA-I resources through knowledge sharing, design reviews, documentation standards, and practical coaching on presales activities.
• Develop deep knowledge of  professional and managed services portfolio and integrate relevant services into solution recommendations.
• Education Requirement
• BA/BS in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
• Certification Requirements
• At least one major technical vendor certification in end-user computing, endpoint management, unified communications, collaboration, audiovisual, meeting-room, or digital employee-experience technologies is required.
• Preferred certifications include current technical credentials from Dell Technologies, HP, Lenovo, Apple, Microsoft, Cisco, Zoom, Logitech, Poly, Crestron, Newline, or another strategic storage and data-protection vendor.
• Additional technical certifications that strengthen multi-vendor workplace design, endpoint modernization, collaboration integration, and employee-experience improvement, or services positioning are highly desirable.
• Maintain assigned certifications and complete additional vendor competencies needed to support strategic partnerships and business priorities.
• Required Experience
• Minimum of 6+ years of experience in end-user computing, endpoint support, collaboration, audiovisual, systems engineering, implementation, architecture, or technical support roles.
• Minimum of 4+ years in a field- or customer-facing presales, sales, sales engineering, consulting, or similar role.
• Demonstrated experience designing digital workplace, endpoint, collaboration, and employee-experience solutions across multiple technologies or vendors.
• Strong understanding of commercial endpoints, operating systems, endpoint management, provisioning, collaboration platforms, voice and video, meeting-room technologies, audiovisual design fundamentals, mobility, and device lifecycle services.
• Experience gathering technical requirements, evaluating alternatives, and developing accurate, supportable solution recommendations.
• Excellent written, verbal, presentation, and customer communication skills.
• Ability to communicate complex technical concepts to both technical and executive-level audiences.
• Proven ability to manage multiple opportunities and priorities in a fast-paced sales environment.
• Strong analytical, problem-solving, collaboration, business acumen, and relationship-management skills.
• Key Metrics That Define Success
• Revenue growth, quota attainment support, and gross margin contribution.
• Technical win rate and measurable influence on supported opportunities.
• Accuracy and quality of Bills of Materials, quotes, technical designs, proposals, and handoffs.
• Identification and expansion of upsell, cross-sell, lifecycle, professional services, and managed services opportunities.
• Customer satisfaction and development of trusted-advisor relationships.
• Technical certifications maintained and expanded to support strategic vendor partnerships.
• Successful positioning of digital workplace, lifecycle, collaboration, audiovisual, professional services, and managed services capabilities.
• Consistent delivery of customer-centric solutions aligned to business, technical, financial, and operational requirements.
• About You
• You have strong working knowledge of enterprise digital workplace technologies and can translate customer requirements into practical solutions.
• You are comfortable leading discovery, presenting recommendations, and owning the technical portion of customer-facing sales engagements.
• You balance technical depth with business awareness, customer focus, and attention to solution accuracy.
• You work effectively across sales, vendors, distributors, services teams, and other technical resources.
• You are proactive, dependable, organized, and committed to continuous technical development and knowledge sharing.

Experience

6 Years

Apply By

Dec 10, 2026

Required Skills

• Endpoint Management
• Technical Discovery
• BOM Creation
• Collaboration
• Presentation Skills
• Customer Communication
• Solution Design
• Technical Proposal Development
• Technical Certifications
• meeting-room technologies
• Unified Communications
• Digital Workplace
• End-User Computing
• Collaboration
• Audiovisual
• Systems Engineering
• Architecture
• Technical Support
• Presales
• device lifecycle services
• Consulting
• Sales Engineering

Nice to Have Skills

• HP
• Problem Solving
• Relationship Management
• Business Acumen
• Team Management
• Dell Technologies
• Microsoft
• Lenovo
• Apple
• crestron
• POLY
• Logitech
• Zoom
• Cisco