Inside Solutions Architect III UC & Collaboration

Description

The Inside Solutions Architect III (UC & Collaboration) is a presales technical resource responsible for leading consultative discovery of clients’ business goals, technical requirements, and operational challenges, then translating those needs into scalable, supportable, and business-aligned unified communications, collaboration, contact center, voice, video, and meeting-room solutions. The primary objective of the ISA III is to strategically influence revenue growth, profitability, technical win rate, and customer success throughout the sales cycle.

The UC & Collaboration ISA III serves as a trusted advisor to customers, account executives, and internal stakeholders by designing and recommending solutions spanning enterprise voice; video conferencing; unified communications; collaboration platforms; contact center; meeting-room and audiovisual solutions; and related professional and managed services. This role combines strong technical knowledge with business acumen to help customers modernize communications, improve collaboration and meeting experiences, enable hybrid work, and simplify voice and video environments.

The ideal candidate has deep unified communications, collaboration, contact-center, and AV expertise and a record of leading highly complex, strategic customer-facing presales engagements, and the ability to communicate effectively with both technical and executive-level audiences.

Responsibilities

• The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lead complex and executive-level technical discovery sessions to identify customer business objectives, current-state infrastructure, enterprise communications strategy, modernization goals, architecture, integrations, migration, business continuity for voice, adoption, regulatory requirements, and user experience.
• Architect and defend complex, multi-vendor unified communications, enterprise voice, video conferencing, collaboration, contact center, meeting-room, and audiovisual solutions that align with customer goals, technical standards, and budget requirements.
• Partner with sales and presales leadership to shape account strategies, qualify strategic opportunities, position differentiated collaboration outcomes, address technical and business risk, and advance complex opportunities through the sales cycle.
• Create and validate Bills of Materials (BoMs), technical proposals, solution diagrams, quotes, and supporting documentation for multi-vendor unified communications, collaboration, contact center, voice, video, and meeting-room solutions.
• Serve as a senior subject matter expert and escalation point for Microsoft Teams, Cisco Webex, Zoom, enterprise voice, video, contact center, session border controllers, emergency calling, meeting-room technologies, audiovisual solutions, and related services.
• Lead executive briefings, technical presentations, product demonstrations, workshops, assessments, whiteboarding sessions, and architecture reviews for customers and internal stakeholders.
• Review designs, configurations, licensing, support requirements, and quotes to ensure technical accuracy and alignment with documented customer needs.
• Identify opportunities to expand customer relationships through voice modernization, collaboration migration, contact center, meeting-room upgrades, AV integration, professional services, and hybrid-work enablement, professional services, and managed services.
• Build strategic relationships with vendor partners, distributors, services leaders, and senior technical resources to develop differentiated customer solutions and resolve complex design questions.
• Provide thought leadership by maintaining current knowledge of industry trends, emerging technologies, competitive offerings, vendor programs, and product roadmaps.
• Mentor ISA-I and ISA-II resources through structured coaching, design reviews, technical enablement, documentation standards, and practical guidance on complex UC, collaboration, and AV engagements.
• Champion UC, collaboration, AV, professional, and managed services portfolio, ensuring services are incorporated into strategic solution recommendations and customer roadmaps where appropriate.
• Provide sales-facing training, UC and collaboration enablement, solution presentations, and reusable guidance that strengthen the broader presales organization.

Education Requirement

• BA/BS in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
• Certification Requirements
• Multiple major technical vendor certifications across unified communications, enterprise voice, video, collaboration, contact center, audiovisual, or meeting-room technologies are required, including at least two current technical credentials from strategic vendors.
• Preferred certifications include current technical credentials from Microsoft, Cisco, Zoom, Logitech, Poly, Crestron, AudioCodes, Yealink, Newline, or another strategic UC, collaboration, contact-center, AV, or communication-platform vendor.
• Additional technical certifications that strengthen multi-vendor UC design, voice modernization, collaboration migration, contact-center integration, and meeting-room improvement, or services positioning are highly desirable.
• Maintain assigned certifications and complete additional vendor competencies needed to support strategic partnerships and business priorities.

Required Experience

• Minimum of 9+ years of experience in voice, video, collaboration, contact center, audiovisual, systems engineering, implementation, architecture, or technical support roles.
• Minimum of 6+ years in a field- or customer-facing presales, sales, sales engineering, consulting, or similar role.
• Demonstrated experience designing unified communications, collaboration, contact center, voice, video, and meeting-room solutions across multiple technologies or vendors.
• Expert-level understanding of unified communications, enterprise voice, video conferencing, collaboration platforms, contact center, SIP, session border controllers, emergency calling, meeting-room technologies, audiovisual design, licensing, and network dependencies.
• Demonstrated ability to lead complex discovery, compare competing UC, contact-center, and AV architectures, quantify technical and business tradeoffs, and develop defensible enterprise solution recommendations.
• Excellent written, verbal, presentation, and customer communication skills.
• Ability to communicate complex technical concepts to both technical and executive-level audiences.
• Proven ability to manage multiple opportunities and priorities in a fast-paced sales environment.
• Advanced analytical, problem-solving, collaboration, executive communication, business acumen, influence, and relationship-management skills.
• Demonstrated experience mentoring technical resources, delivering enablement, and serving as an escalation point for complex or high-risk UC, collaboration, contact-center, or AV opportunities.
• Key Metrics That Define Success
• Revenue growth, quota attainment support, and gross margin contribution.
• Technical win rate and measurable influence on supported opportunities.
• Accuracy and quality of Bills of Materials, quotes, technical designs, proposals, and handoffs.
• Identification and expansion of upsell, cross-sell, lifecycle, professional services, and managed services opportunities.
• Customer satisfaction and development of trusted-advisor relationships.
• Technical certifications maintained and expanded to support strategic vendor partnerships.
• Successful positioning of UC, collaboration, voice, video, contact-center, audiovisual, professional services, and managed services capabilities.
• Consistent delivery of customer-centric solutions aligned to business, technical, financial, and operational requirements.

About You

• You have deep, multi-vendor expertise of enterprise UC, collaboration, and AV technologies and can translate customer requirements into practical solutions.
• You are confident leading executive discovery, defending complex UC and collaboration recommendations, and owning the technical strategy of customer-facing sales engagements.
• You balance technical depth with business awareness, customer focus, and attention to solution accuracy.
• You work effectively across sales, vendors, distributors, services teams, and other technical resources.
• You are proactive, dependable, and influential, with a commitment to technical excellence, mentorship, enablement, and continuous improvement across the presales organization.

Experience

9 Years

Apply By

Dec 10, 2026

Required Skills

• Collaboration
• Solution Architecture
• multi-vendor integration
• Architecture Design
• Technical Proposal Development
• Unified Communications
• network dependencies
• Licensing
• audiovisual design
• emergency calling
• Session Border Controllers
• Video Conferencing
• Enterprise Voice
• Technical Discovery
• Presales
• meeting-room solutions
• Video
• Voice
• Contact Center

Nice to Have Skills

• Technical Enablement
• Technical mentoring
• Executive Communication
• Customer Relationship Management
• Sales Presentations
• Vendor Partnerships
• Technical Certifications
• Consulting
• Sales Engineering
• Managed Services
• Professional Services
• Zoom
• Cisco Webex
• Microsoft Teams