Inside Solutions Architect III Workplace

Description

The Inside Solutions Architect III (Workplace) is a presales technical resource responsible for leading consultative discovery of clients’ business goals, technical requirements, and operational challenges, then translating those needs into scalable, supportable, and business-aligned digital workplace, endpoint, collaboration, and employee-experience solutions. The primary objective of the ISA III is to strategically influence revenue growth, profitability, technical win rate, and customer success throughout the sales cycle.

The Workplace ISA III serves as a trusted advisor to customers, account executives, and internal stakeholders by designing and recommending solutions spanning end-user devices; endpoint management; device lifecycle services; unified communications and collaboration; meeting-room and audiovisual solutions; digital employee experience; and related professional and managed services. This role combines strong technical knowledge with business acumen to help customers modernize employee technology, improve collaboration and user experience, simplify device lifecycle management, and support productive hybrid work.

The ideal candidate has deep digital workplace expertise and a record of leading highly complex, strategic customer-facing presales engagements, and the ability to communicate effectively with both technical and executive-level audiences.

Responsibilities

• The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lead complex and executive-level technical discovery sessions to identify customer business objectives, current-state infrastructure, data-growth patterns, availability requirements, recovery objectives, security considerations, and solution constraints.
• Architect and defend complex, multi-vendor end-user computing, endpoint management, device lifecycle, unified communications, collaboration, meeting-room, audiovisual, and digital employee-experience solutions that align with customer goals, technical standards, and budget requirements.
• Partner with sales and presales leadership to shape account strategies, qualify strategic opportunities, position differentiated workplace outcomes, address technical and business risk, and advance complex opportunities through the sales cycle.
• Create and validate Bills of Materials (BoMs), technical proposals, solution diagrams, quotes, and supporting documentation for multi-vendor digital workplace, endpoint, collaboration, and employee-experience solutions.
• Serve as a senior subject matter expert and escalation point for commercial endpoints, mobile devices, operating systems, endpoint management, provisioning and deployment, unified communications, collaboration platforms, meeting-room technologies, audiovisual solutions, and workplace services.
• Lead executive briefings, technical presentations, product demonstrations, workshops, assessments, workplace strategy discussions, and architecture reviews for customers and internal stakeholders.
• Review designs, configurations, licensing, support requirements, and quotes to ensure technical accuracy and alignment with documented customer needs.
• Identify opportunities to expand customer relationships through device refresh, lifecycle services, endpoint management, collaboration modernization, meeting-room improvements, employee experience, and hybrid-work enablement, professional services, and managed services.
• Build strategic relationships with vendor partners, distributors, services leaders, and senior technical resources to develop differentiated customer solutions and resolve complex design questions.
• Provide thought leadership by maintaining current knowledge of industry trends, emerging technologies, competitive offerings, vendor programs, and product roadmaps.
• Mentor ISA-I and ISA-II resources through structured coaching, design reviews, technical enablement, documentation standards, and practical guidance on complex workplace engagements.
• Champion  workplace, lifecycle, professional, and managed services portfolio, ensuring services are incorporated into strategic solution recommendations and customer roadmaps where appropriate.
• Provide sales-facing training, workplace enablement, solution presentations, and reusable guidance that strengthen the broader presales organization.

Education Requirement

• BA/BS in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field, or equivalent practical experience.
• Certification Requirements
• Multiple major technical vendor certifications across endpoint, device management, unified communications, collaboration, audiovisual, meeting-room, or digital employee-experience technologies are required, including at least two current technical credentials from strategic vendors.
• Preferred certifications include current technical credentials from Dell Technologies, HP, Lenovo, Apple, Microsoft, Cisco, Zoom, Logitech, Poly, Crestron, Newline, or another strategic storage and data-protection vendor.
• Additional technical certifications that strengthen multi-vendor workplace design, endpoint modernization, collaboration integration, and employee-experience improvement, or services positioning are highly desirable.
• Maintain assigned certifications and complete additional vendor competencies needed to support strategic partnerships and business priorities.
• Required Experience
• Minimum of 9+ years of experience in end-user computing, endpoint support, collaboration, audiovisual, systems engineering, implementation, architecture, or technical support roles.
• Minimum of 6+ years in a field- or customer-facing presales, sales, sales engineering, consulting, or similar role.
• Demonstrated experience designing digital workplace, endpoint, collaboration, and employee-experience solutions across multiple technologies or vendors.
• Expert-level understanding of commercial endpoints, operating systems, endpoint management, provisioning, collaboration platforms, voice and video, meeting-room technologies, audiovisual design fundamentals, mobility, and device lifecycle services.
• Demonstrated ability to lead complex discovery, compare competing workplace platforms and architectures, quantify technical and business tradeoffs, and develop defensible enterprise solution recommendations.
• Excellent written, verbal, presentation, and customer communication skills.
• Ability to communicate complex technical concepts to both technical and executive-level audiences.
• Proven ability to manage multiple opportunities and priorities in a fast-paced sales environment.
• Advanced analytical, problem-solving, collaboration, executive communication, business acumen, influence, and relationship-management skills.
• Demonstrated experience mentoring technical resources, delivering enablement, and serving as an escalation point for complex or high-risk workplace opportunities.

Key Metrics That Define Success

• Revenue growth, quota attainment support, and gross margin contribution.
• Technical win rate and measurable influence on supported opportunities.
• Accuracy and quality of Bills of Materials, quotes, technical designs, proposals, and handoffs.
• Identification and expansion of upsell, cross-sell, lifecycle, professional services, and managed services opportunities.
• Customer satisfaction and development of trusted-advisor relationships.
• Technical certifications maintained and expanded to support strategic vendor partnerships.
• Successful positioning of digital workplace, lifecycle, collaboration, audiovisual, professional services, and managed services capabilities.
• Consistent delivery of customer-centric solutions aligned to business, technical, financial, and operational requirements.

About You

• You have deep, multi-vendor expertise of enterprise digital workplace technologies and can translate customer requirements into practical solutions.
• You are confident leading executive discovery, defending complex workplace recommendations, and owning the technical strategy of customer-facing sales engagements.
• You balance technical depth with business awareness, customer focus, and attention to solution accuracy.
• You work effectively across sales, vendors, distributors, services teams, and other technical resources.
• You are proactive, dependable, and influential, with a commitment to technical excellence, mentorship, enablement, and continuous improvement across the presales organization.

Experience

9 Years

Apply By

Dec 10, 2026

Required Skills

• Customer Communication
• Technical Design
• Architecture Reviews
• collaboration modernization
• Device Provisioning
• Endpoint Support
• meeting-room technologies
• Digital Workplace
• multi-vendor expertise
• Technical Enablement
• mentoring
• Technical Certifications
• Technical Presentations
• Sales Engineering
• Solution Architecture
• Technical Discovery
• Unified Communications
• device lifecycle services
• audiovisual solutions
• Collaboration Platforms
• Endpoint Management

Nice to Have Skills

• Project Management
• Technical Documentation
• Workplace Strategy
• Executive briefings
• Business Acumen
• Customer Satisfaction
• technical win rate
• solution diagrams
• Technical Proposals
• Executive Communication
• Sales Enablement
• Vendor Partnerships
• Managed Services
• Professional Services