IT Helpdesk Specialist
US Based Company for IT Services
PKR 300,000 • Published Date: • Pakistan (Hybrid)
Description
The IT Helpdesk Specialist supports day-to-day helpdesk operations, logs and manages incidents and requests, monitors support queues, troubleshoots end-user issues, and escalates problems according to established procedures.
Responsibilities
What you’ll do as the IT Helpdesk Specialist:
Employees employed in the role of IT Helpdesk Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitor phone, chat, email, and ticket queues and document all support activity.
Troubleshoot hardware, software, access, connectivity, and productivity-application issues.
Provide Level 1 and Level 2 support using approved documentation and knowledge articles.
Manage assigned incidents and requests through resolution within established response times.
Escalate issues to cross-functional support teams and communicate status accurately.
Contribute to knowledge articles, outage bridge activities, projects, and continuous service improvement.
What you will bring to the team:
Bachelor’s or master’s degree in IT or a relevant field.
2–3 years of relevant helpdesk or technical-support experience.
Experience with ticketing systems, Windows, Microsoft 365, networking, and end-user support.
Good attention to detail, accuracy, organization, and customer service.
Ability to work independently and collaboratively in a fast-paced support environment.
Experience
2 Years
Apply By
Required Skills
- Helpdesk Support
- Technical Support
- Ticketing Systems
- Windows
- Microsoft 365
- Networking
- end-user support
- Hardware Troubleshooting
- Software Troubleshooting
- Connectivity Troubleshooting
- Customer Service
- Incident Management
- Service Desk Operations
- Problem Escalation
Nice to Have Skills
- Knowledge Management
- Outage management