Manager Client Success

Description

Position Overview:

The Manager, Client Success is responsible for leading a team of Client Success Managers (CSMs) to ensure an exceptional client experience, maximize client retention, and drive account growth. This role oversees day-to-day client engagement strategies, monitors team performance, and collaborates cross-functionally with Sales, Product, and Support to align client needs with business goals.

Responsibilities

What you’ll do as the Manager Client Success:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with Human Resources to recruit, interview, select, and onboard a qualified and appropriately sized team.

• Provide leadership and oversight to team members in alignment with organizational policies, procedures, and standards.

• Implement a structured performance management and development framework that fosters employee engagement, supports goal setting, and encourages continuous growth.

• Guide team members to consistently meet or exceed expectations related to productivity, quality, continuous improvement, and goal achievement.

• Deliver constructive performance feedback, leveraging recognition, rewards, and corrective actions as needed, in coordination with Human Resources.

• Ensure open and transparent communication by sharing relevant organizational updates through team meetings, one-on-one sessions, email, instant messaging, and direct interactions.

• Continuously assess and enhance business processes to improve speed, quality, efficiency, and overall output.

• Participate in weekly meetings with corporate and local Sales Excellence teams to provide performance updates and contribute recommendations for process improvement.

• Attend monthly local management meetings to review team performance and discuss strategies for improving operational effectiveness.

• Submit monthly performance snapshots to the corporate functional manager, highlighting key metrics and progress.

• Keep local leadership informed of team performance by providing detailed, performance-driven reports on a weekly basis.

What you will bring to the team:

• Minimum 08 years of relevant experience
• Minimum bachelor’s degree or 16 years of equivalent education from a recognized University/institution of HEC or abroad
• Ability to motivate others and to lead by example and to take the initiative.
• Demonstrates high Leadership skills, managing teams and people, and analytical abilities.
• Situational analysis, problem solving abilities, ease with working with numbers and process understanding.
• Able to delegate tasks and responsibilities 
• Possesses sound interviewing skills

Experience

8 Years

Apply By

Dec 6, 2026

Required Skills

• Leadership
• Team Management
• Performance Management
• Employee Engagement
• Goal Setting
• Continuous Improvement
• Problem Solving
• Interviewing Skills
• Delegation
• Analytical Abilities
• Client Relationship Management

Nice to Have Skills

• Process Improvement
• Communication
• Motivational Skills
• Stakeholder Collaboration
• Performance Reporting