Manager PMO-Field Services

Description

The Manager, PMO, Field Services leads and develops Project Managers, Senior Project Coordinators, Project Coordinators, and other assigned PMO professionals while governing an assigned portfolio of field services projects. The role is accountable for team performance, portfolio delivery, resource and capacity planning, financial and operational performance, customer escalations, governance, quality, and continuous improvement.

Responsibilities

People Leadership

• Directly manage, coach, and develop Project Managers, Senior Project Coordinators, Project Coordinators, and other assigned PMO professionals.
• Establish performance expectations, conduct reviews, support career development, and address performance concerns.
• Lead hiring, onboarding, workload assignment, succession planning, recognition, and team engagement activities.
• Promote consistent adoption of PMO standards, accountability, collaboration, and customer focus.
   

Portfolio Delivery and Governance

• Oversee an assigned portfolio of field services projects and ensure delivery within scope, schedule, budget, quality, contractual, and customer expectations.
• Lead portfolio reviews and monitor health, dependencies, risks, issues, changes, recovery plans, and escalations.
• Translate customer and business objectives into portfolio plans, priorities, resource requirements, and measurable outcomes.
• Serve as the management escalation point for complex delivery and customer matters.
   

Resource and Capacity Management

• Manage portfolio resource allocation, capacity, utilization, workload balance, and delivery readiness.
• Forecast resource demand and partner with leadership on staffing, hiring, and capability-development needs.
• Resolve resource conflicts and approve allocation adjustments within assigned authority.
   

Financial and Operational Management

• Oversee portfolio forecasting, cost performance, billing readiness, profitability, and financial risks.
• Monitor operational readiness, vendor performance, field resource delivery, quality, and compliance.
• Partner with Finance, Sales, Operations, Services, and other functions to address portfolio requirements and performance gaps.
   

Customer and Leadership Communication

• Maintain effective relationships with customers, business leaders, and cross-functional stakeholders.
• Present portfolio performance, risks, business insights, and recommendations to senior leadership to support informed decisions.
• Manage governance communications, expectations, escalations, and corrective-action commitments.
   

Analytics and Continuous Improvement

• Use project and operational data to identify root causes, delivery gaps, and improvement opportunities.
• Implement approved improvements within the assigned portfolio and monitor results through agreed measures.
• Drive lessons learned, process standardization, quality controls, and PMO maturity.
   

Minimum Qualifications
 Education

• Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field, or equivalent relevant experience.
   

Experience

• 7+ years of progressive project, program, or PMO experience, including at least 3 years of direct people leadership.
• Demonstrated experience governing a portfolio of customer-facing field services or technology deployment projects.
   

Preferred Qualifications

• PMP, PgMP, PRINCE2, or equivalent certification preferred.
• Experience leading geographically distributed teams and multi-region portfolios.
   

Knowledge, Skills, and Abilities

• People leadership, coaching, and performance management
• Portfolio governance and delivery oversight
• Capacity, utilization, and workforce planning
• Portfolio financial and operational management
• Customer escalation and senior stakeholder management
• Data-driven problem solving and continuous improvement
   

Core Competencies

• Leadership
• Accountability
• Customer Focus
• Business Acumen
• Collaboration
• Communication and Influence
• Planning and Organization
• Problem Solving
• Continuous Improvement
• Results Orientation
   

Success Measures

Success in this role will be demonstrated through:

• Portfolio delivery performance and customer outcomes.
• Team engagement, development, retention, and performance.
• Effective capacity, utilization, and resource allocation.
• Sound portfolio financial performance and billing readiness.
• Consistent governance, quality, compliance, and timely escalation management.
• Implementation of measurable portfolio and process improvements.
   

Level Definition

The Manager, PMO is a formal people leader accountable for an assigned team and portfolio. The role applies established PMO strategy and governance, while Senior Manager-level roles own broader organizational strategy, multi-portfolio leadership, leader-of-leaders responsibilities, and enterprise-level business outcomes

Experience

7 Years

Apply By

Dec 2, 2026

Required Skills

• Portfolio governance
• Governance Frameworks
• Risk Management
• Stakeholder Management
• Project Portfolio Management
• Continuous Improvement
• Workforce Planning
• Performance Management
• People Leadership
• Capacity Planning
• Financial Management
• customer escalation
• Data-Driven Problem Solving
• Resource Allocation

Nice to Have Skills

• Contract Management
• Planning and Organization
• Collaboration
• Business Acumen
• Communication
• Leadership
• PMO maturity development
• Process Standardization
• Operational Readiness
• PRINCE2
• Vendor Management
• Financial Forecasting
• PMP
• PgMP
• multi-region portfolios
• leading distributed teams