Senior Manager Client Success

Description

Position Overview:

The Senior Manager, Client Success is a strategic leadership role responsible for driving client satisfaction, retention, and growth across a portfolio of key accounts. This individual leads and scales a team of Client Success Managers (CSMs), optimizes client success operations, and partners with cross-functional stakeholders to enhance the overall customer journey. The ideal candidate combines a strong customer-centric mindset with operational discipline and a deep understanding of value-driven relationship management.

Responsibilities

What you’ll do as the Senior Manager Client Success:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with Human Resources to recruit, interview, hire, and retain a workforce that meets operational needs.

• Provide leadership and direction to team members in alignment with organizational policies, procedures, and strategic objectives.

• Implement and manage a performance development framework that encourages employee engagement through goal setting, continuous feedback, and personalized development plans.

• Drive team performance to meet or exceed organizational standards for productivity, quality, innovation, and goal attainment.

• Deliver consistent and constructive performance feedback, utilizing recognition, rewards, and corrective actions, when necessary, in partnership with Human Resources.

• Foster transparent and timely communication across all levels of the organization using meetings, emails, instant messaging, and personal interactions.

• Continuously evaluate and improve business processes to increase speed, quality, efficiency, and overall output.

• Participate in weekly sessions with the corporate and local Sales Excellence teams to share performance updates and suggest process enhancements.

• Engage in monthly local management meetings to review team performance and identify opportunities for operational support and improvement.

• Provide monthly performance summaries to the corporate functional manager, highlighting key accomplishments and areas for improvement.

• Keep local leadership informed through detailed, weekly performance-based reports.

What you will bring to the team:

• Minimum 10 years of relevant experience
• Minimum bachelor’s degree or 16 years of equivalent education from a recognized University/institution of HEC or abroad
• Ability to think and plan strategically and proactively
• Able to identify process improvement opportunities with effective execution and implementation plan. 
• Able to assess staff potential and prepare a development plan
• Ability to motivate others
• Able to devise a career development plan

Experience

10 Years

Apply By

Dec 6, 2026

Required Skills

• Leadership
• Customer Relationship Management
• Performance metrics analysis
• Staff Development
• Goal Setting
• Business Process Evaluation
• Communication
• Performance Feedback
• Employee Engagement
• Process Improvement
• Strategic Planning
• Team performance management
• Client Success Management

Nice to Have Skills

• Recruitment
• Collaboration
• Reporting
• Stakeholder Management
• Motivation
• Conflict Resolution