Senior Project Manager, Lifecycle Services

Description

The Senior Project Manager, Lifecycle Services (LCS) is the highest-level individual contributor responsible for leading enterprise-scale LCS programs comprising multiple related projects and workstreams. The role owns integrated program strategy, roadmaps, governance, financial performance, risks, dependencies, customer outcomes, operational transition, and benefits realization in alignment with established PMO standards.

The Senior Project Manager operates with a high degree of autonomy, provides functional leadership across cross-functional and geographically distributed teams, and serves as a trusted advisor to senior customer and business stakeholders. The role mentors PMO professionals but does not carry formal people-management responsibility unless separately assigned.

Responsibilities

Key Responsibilities 

Enterprise Program Leadership

• Lead enterprise-scale LCS programs comprising multiple related projects, workstreams, customers, functions, or regions.
• Define the delivery strategy, integrated roadmap, governance model, success criteria, resources, dependencies, and transition approach for assigned programs.
• Align project and workstream plans to program objectives and ensure coordinated execution from initiation through implementation, operational transition, and closure.
• Make informed program-level trade-offs involving scope, schedule, cost, resources, service levels, risk, inventory, and customer impact.
• Ensure program deliverables meet contractual commitments, quality expectations, acceptance criteria, and approved business outcomes.

Lifecycle Services and Operational Integration

• Oversee program-level demand, inventory, order, supply-chain, billing-readiness, and service-level dependencies.
• Coordinate delivery across Supply Chain, Operations, Finance, Sales, Client Success, IT, Service Delivery, Purchasing, and other stakeholders.
• Ensure new or changed services, processes, tools, and operating models transition effectively into ongoing operations.
• Monitor operational readiness, adoption, service performance, and customer outcomes following implementation.

Financial and Commercial Management

• Own consolidated program budgets, forecasts, cost performance, financial risks, billing readiness, and variance reporting.
• Assess financial, commercial, contractual, operational, and customer impacts of scope changes and delivery decisions.
• Develop financial scenarios, recovery options, and recommendations that support informed decision-making.
• Partner with Finance and operational stakeholders to maintain accurate program financial reporting and billing alignment.

Governance, Risk, and Executive Stakeholder Management

• Lead executive, customer, and program governance forums and present performance, financials, risks, decisions, dependencies, and recommendations.
• Own enterprise and cross-project risks, issues, assumptions, dependencies, changes, escalations, and recovery plans.
• Build strong relationships with executive sponsors, senior customer stakeholders, functional leaders, and delivery partners.
• Facilitate timely decisions and maintain alignment on program objectives, accountabilities, priorities, and outcomes.

Benefits Realization and Performance Management

• Define program baselines, KPIs, target outcomes, benefit owners, measurement methods, and sustainment plans.
• Track realization and sustainment of approved financial, operational, service, and customer benefits across related projects.
• Identify performance trends and root causes and lead corrective actions when results deviate from approved targets.
• Provide consolidated program reporting and insight to support leadership decisions and portfolio governance.

Functional Leadership and PMO Improvement

• Provide functional leadership, coaching, and mentoring to Project Managers, Project Coordinators, and cross-functional delivery teams without formal people-management authority.
• Champion approved PMO standards, governance practices, tools, and delivery disciplines across assigned programs.
• Recommend improvements to PMO methods and operating practices based on lessons learned, program outcomes, and delivery data.
• Support capability development through knowledge transfer, peer reviews, and guidance on complex delivery challenges.

Minimum Qualifications Education

• Bachelor’s degree in Business Administration, Project Management, Operations Management, Supply Chain, Information Technology, or a related field, or equivalent relevant experience.

Experience

• 8+ years of progressive project or program management experience, including leadership of complex, enterprise-scale, or multi-region programs.
• Demonstrated success leading multiple related projects and workstreams with significant financial, operational, customer, and stakeholder complexity.
• Experience managing program budgets, forecasts, commercial impacts, enterprise risks, executive governance, and benefits realization.
• Experience providing functional leadership and mentoring without relying on formal reporting authority.

Preferred Qualifications

• PMP, PgMP, PRINCE2, PMI-ACP, Lean Six Sigma, ITIL, Prosci, or equivalent certification.
• Experience within lifecycle services, technology services, supply chain, professional services, or customer operations.
• Experience leading global or geographically distributed teams and strategic customer programs.
• Experience with business transformation, organizational change, operational transition, and benefits realization.

Knowledge, Skills, and Abilities

• Enterprise program management and integrated roadmap development
• Program financial, commercial, and benefits management
• Executive and customer governance
• Enterprise risk, dependency, escalation, and recovery management
• Lifecycle services, supply chain, inventory, order, billing, and SLA integration
• Business analysis, change leadership, and operational transition
• Executive communication, negotiation, and cross-functional influence
• Functional leadership, mentoring, and PMO capability development
• Proficiency with project, portfolio, financial, reporting, collaboration, ERP, and CRM systems

Core Competencies

• Strategic Thinking
• Accountability
• Customer Focus
• Business Acumen
• Leadership and Influence
• Collaboration
• Executive Communication
• Problem Solving
• Adaptability
• Results Orientation
• Continuous Improvement

Success Measures

Success in this role will be demonstrated through:

• Successful delivery of enterprise LCS programs and related workstreams against approved scope, schedule, financial, quality, service-level, and customer outcomes.
• Accurate program budgets, forecasts, billing readiness, financial reporting, and management of commercial impacts.
• Timely resolution of enterprise risks, dependencies, changes, escalations, and recovery actions.
• Achievement and sustainment of approved business benefits and KPI improvements.
• Effective executive and customer governance, stakeholder alignment, and decision support.
• Successful operational transition and adoption of new services, processes, tools, and operating models.
• Development of PMO capability through mentoring, knowledge transfer, and recommended improvements.

Experience

8 Years

Apply By

Dec 6, 2026

Required Skills

• Program Management
• Business Acumen
• Strategic Thinking
• Commercial Management
• Portfolio Management
• Executive Governance
• Customer focus
• Performance Management
• Change Leadership
• Operational Readiness
• service level agreement integration
• Program Budgeting
• Executive Communication
• Supply Chain Integration
• Project Management
• Financial Management
• Risk Management
• Stakeholder Management
• Governance
• Benefits Realization
• operational transition
• mentoring
• Roadmap Development
• Cross-Functional Leadership
• Customer Outcomes

Nice to Have Skills

• Problem Solving
• Continuous Improvement
• Collaboration tools
• Reporting Systems
• CRM Systems
• Collaboration
• Negotiation
• ERP Systems
• Organizational Change
• Business Transformation
• PROSCI
• ITIL
• Lean Six Sigma
• PMI-ACP
• PRINCE2
• PgMP
• PMP