Services Contract and Billing Lead
US Based Company for IT Services
PKR 400,000 • Published Date: • Pakistan (Hybrid)
Description
The Services Contract & Billing Lead is responsible for ensuring that all billing for services is performed accurately each month in line with Statements of Work (SOWs) and contractual agreements. This role coordinates billing inputs, tracks project billing against budget, maintains billing documentation, and resolves discrepancies to protect revenue integrity and client satisfaction.
The Services Contract & Billing Lead partners with Project Managers, Account Managers, Client Success Managers, and client teams to scope and execute initiatives that improve organizational performance through increased speed, enhanced efficiency, lower cost, or higher revenue. The role requires strong problem-solving and communication skills, independent judgment, and the ability to influence business and technical leaders in a dynamic environment.
Responsibilities
1. End of Month Billing
- Work with relevant stakeholders to ensure all billing for services is performed accurately each month per the SOWs.
- Coordinate with Project Managers, Account Managers, and other stakeholders to gather the billing information needed for accurate invoicing.
2. Billing Tracking and Review
- Monitor project billing and compare it to budgeted amounts outlined in the SOWs.
- Identify discrepancies and work with Project Managers to address them.
- Review invoices after each month end for accuracy, completeness, and compliance with contractual agreements and regulatory requirements.
3. Billing Documentation
- Maintain detailed billing documentation, including SOWs, Project Change Requests (PCRs), billing reports, and other relevant records.
- Ensure billing records support audit, reconciliation, and contractual compliance requirements.
4. Discrepancy Resolution
- Investigate and resolve billing discrepancies or issues in a timely manner.
- Work closely with internal teams and clients as needed to reach resolution.
5. Reporting
- Prepare regular reports on billing activities, including invoicing status, billing cycle metrics, and outstanding invoices.
6. Process Improvement
- Identify opportunities to streamline billing processes, improve efficiency, and enhance overall billing accuracy.
- Scope and execute initiatives with client teams and internal stakeholders to improve organizational performance.
7. Stakeholder Communication
- Serve as the point of contact for Project Manager (PM), Account Manager (AM), and Client Success Manager (CSM) billing inquiries.
- Provide timely and accurate responses to ensure internal and external client satisfaction.
Minimum Qualifications Education
- Bachelor’s degree in Accounting, Finance, or a related field (US).
- Master’s degree in Management, Business, IT, or a related field (Pakistan).
Experience
- Proven experience in a service billing, accounting, or financial analysis role.
- Strong understanding of billing processes, financial principles, and accounting practices.
- Proficiency in accounting software, spreadsheets, and billing systems.
- Ability to prioritize tasks, manage multiple deadlines, and work efficiently in a fast-paced environment.
Preferred Qualifications
- Experience with SOW-based and PCR-driven services billing.
- Experience in IT services or professional services environments.
- Experience leading billing process improvement initiatives.
Knowledge, Skills, and Abilities Billing and Financial Acumen
- Services billing and invoicing
- Budget-to-billing tracking and variance analysis
- Contractual and regulatory compliance
Communication
- Strong communication and interpersonal skills
- Collaboration with internal teams and external clients
- Influencing business and technical leaders
Technical and Analytical Skills
- Excellent attention to detail and data accuracy
- Billing reporting and cycle metrics
- Accounting software, spreadsheets, and billing systems
Core Competencies
- Attention to Detail
- Accuracy
- Accountability
- Customer Focus
- Collaboration
- Problem Solving
- Business Acumen
- Results Orientation
- Continuous Improvement
- Communication
Success Measures
Success in this role will be demonstrated through:
- Accurate and on-time monthly services billing in line with SOWs.
- Timely identification and resolution of billing discrepancies.
- Complete and audit-ready billing documentation.
- Accurate, timely reporting on invoicing status and outstanding invoices.
- Measurable improvement in billing efficiency and accuracy.
- High internal and external client satisfaction with billing support.
Experience
5 Years
Apply By
Required Skills
- Invoicing
- Accounting principles
- Financial Analysis
- Billing Systems
- Spreadsheets
- Accounting Software
- Billing reporting
- DATA ACCURACY
- Attention to detail
- Collaboration
- Communication
- Regulatory Compliance
- Contractual Compliance
- Variance Analysis
- Influencing
- services billing
- budget-to-billing tracking
Nice to Have Skills
- Time management
- Report Preparation
- Audit Readiness
- Customer focus
- Problem Solving
- Billing Process Improvement
- Professional Services
- IT Services
- PCR-driven billing
- SOW-based billing