Services Operations Coordinator

Description

The Services Operations Coordinator provides administrative support to the Project Management Office, specifically to Project Managers and Senior Project Managers. This position receives information and requests from department personnel and uses good judgment to process them, serving as intake for customer questions and relaying issues to the appropriate PMO personnel.

Work includes processing and tracking orders, maintaining project reports, supporting financial reporting and billing, coordinating field team logistics, and providing customer support. The role requires independent judgment, strong interpersonal skills, and a strong focus on quality and customer satisfaction.

Responsibilities

1. Project Administration and Coordination

• Provide administrative support and coordination for a project or a portfolio of projects.
• Support Project Managers by processing and tracking project orders, including resources and transportation.
• Track project data and report on projects, including financial reporting and billing.
   

2. Field Team Support

• Organize, track, and distribute project data to field teams, including schedules, emails, time tracking, and budgeting.
• Assist Resource Managers with scheduling vehicles for field technicians, deliveries, confirming work sites, and obtaining work completion sign-offs.
   

3. Systems and Data Management

• Keep all project systems updated, including inventory management system orders and the field technician management system.
   

4. Communication and Status Reporting

• Communicate effectively with all department personnel and operational groups.
• Provide status reports to Project Managers on actions completed and planned.
• Serve as intake for customer questions and relay issues to appropriate PMO personnel.
   

5. Documentation and PMO Support

• Develop documentation and communications as requested.
• File and maintain project-related documentation.
• Maintain PMO knowledge and support on-time development and delivery of IT solutions.
   

Minimum Qualifications Education

• Bachelor’s degree preferred.

Experience

• Experience in a customer service capacity.
• Experience working in a project-focused, field services environment.
• Excellent verbal and written communication and the ability to interact with all levels of an organization.
• Ability to work independently, exercise judgment, and adapt to change in a fast-paced environment.
   

Preferred Qualifications

• Minimum of 3 years in an administrative capacity in a technical services environment.
• Understanding of functional and technical design during software development and implementation.
• Experience developing strategies that mitigate risk and improve operations.
   

Knowledge, Skills, and Abilities Coordination and Administration

• Project order processing and tracking
• Field team scheduling and logistics
• Project documentation and filing
   

Communication

• Excellent verbal and written communication
• Customer intake and issue routing
• Strong interpersonal skills
   

Technical and Analytical Skills

• Inventory and field technician management systems
• Project and financial reporting
• Adapting to new technology
   

Core Competencies

• Customer Focus
• Quality Focus
• Attention to Detail
• Accountability
• Self-Motivation
• Critical Thinking
• Adaptability
• Collaboration
• Organization
• Communication\
   

Success Measures

Success in this role will be demonstrated through:

• Accurate and timely processing and tracking of project orders.
• Current and accurate project systems and documentation.
• Timely status reporting to Project Managers.
• Effective field team scheduling and work completion sign-offs.
• Prompt routing and resolution of customer questions.
• High customer satisfaction and quality of support.

Experience

3 Years

Apply By

Dec 10, 2026

Required Skills

• Service Scheduling And Dispatch
• Work Order Management
• Microsoft Excel and Spreadsheet Management
• Project Order Processing
• Customer Service
• Communication
• Scheduling Logistics
• Documentation and Filing
• Project and Financial Reporting
• Organizational Skills

Nice to Have Skills

• Inventory Management Systems
• Customer Issue Routing
• Adaptability
• Critical Thinking