SOC Analyst Level 1

Description

The SOC Analyst L1 is responsible for monitoring, investigating, and responding to security incidents to protect customer IT environments from cyber threats.

This role conducts technical analysis, threat and vulnerability assessments, and root cause investigations to identify impacts and implement effective remediation measures. The position supports incident response activities by collecting and validating evidence, coordinating issue resolution, and ensuring adherence to established processes and service level agreements (SLAs).

Working closely with internal teams and customers, the analyst provides exceptional service while driving continuous security improvements. The role also involves mentoring team members, documenting knowledge, and preparing technical reports to support operational and strategic security initiatives.

Responsibilities

• Troubleshoot incidents, identify root causes, resolve and document problems, and implement preventive measures.
• Conduct technical analysis on impacted systems to determine the impact, scope, and recovery requirements of active and potential cyber incidents.
• Monitor threats to customer IT infrastructure.
• Utilize and adhere to defined workflows and processes to drive response and mitigation efforts.
• Collect relevant artifacts in support of incident response activities and validate reported findings.
• Assess security systems and measures for weaknesses and possible improvements.
• Conduct threat and vulnerability analysis.
• Enforce a high-quality customer service culture, ensuring every client receives exceptional service.
• Share and document knowledge with teammates and guide them in resolving complex technical problems.
• Work independently and provide guidance to new team members.
• Ensure accurate and timely resolution of all assigned issues while adhering to strict SLAs.
• Coordinate the resolution of L1/L2 support issues and escalations as required.

• Design and prepare technical reports, charts, and graphs to record results.

   

• Required Qualifications & Experience
• Bachelor's degree in Computer Science or equivalent work experience.
• Minimum 2–3 years of experience in the field of Cybersecurity / Security Operations Center (SOC).
• Strong verbal and written communication skills, including the ability to communicate with all levels of management.
• Team player and collaborator, self-motivated, with a demonstrated commitment to continuous learning.
• Solid understanding of networking, malware analysis, incident response, and cyber etiquette.
• Understanding of networking concepts, including OSI Model, TCP/IP, DNS, HTTP, SMTP, system administration, and security architecture.
• Working knowledge of Microsoft Office 365, Azure, Windows Active Directory, Windows Server, Windows 10 OS, and PowerShell.

• Experience with cloud and hybrid infrastructures, including Microsoft 365 Security and Azure Security.

   

• Preferred Certifications & Skills
• Certifications in Microsoft Security Stack, Sentinel, Defender, CrowdStrike, SentinelOne, or other EDR technologies.
• Knowledge of Cisco, Palo Alto, Juniper, and Linux technologies.
• Microsoft SC-200 and AZ-500 certifications are preferred.
• Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or Freshdesk.

• Ability to work independently in a fast-paced environment where technology and customer requirements can change regularly.

   

• Benefits & Compensation
• Life Insurance.
• Optional Health Insurance.
• EOBI.
• Voluntary Pension Scheme (as per company policy).
• Complimentary Meals.

• Access to an In-house Gym.

   

• Equal Employment Opportunity
• The organization is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without discrimination on any legally protected basis.

Experience

2 Years

Apply By

Dec 9, 2026

Required Skills

• Security Operations Center
• Cybersecurity
• Windows Active Directory
• Azure
• Microsoft Office 365
• Security Architecture
• System Administration
• SMTP
• HTTP
• DNS
• TCP/IP
• OSi Model
• Incident Response
• Malware Analysis
• Networking

Nice to Have Skills

• Freshdesk
• Jira
• Zendesk
• ServiceNow
• PowerShell
• Linux
• Juniper
• Palo Alto
• Cisco
• EDR technologies
• SentinelOne
• CrowdStrike
• Defender
• Sentinel
• Microsoft Security Stack