Software Reliability Engineer I
US Based Company for IT Services
PKR 500,000 • Published Date: • Pakistan (Hybrid)
Description
The Software Reliability Engineer I (SRE-1) is responsible for monitoring, supporting, troubleshooting, and improving assigned enterprise applications, integrations, and business transactions using established observability, ITSM, and change management practices. The role performs standard operations independently within approved procedures and escalates high-risk, ambiguous, or cross-system decisions with clear supporting evidence.
The assigned platform scope may include D365 CE/Dataverse, D365 F&O, WOX/OMS order flows, BizTalk/EDI, website/search, and supporting Azure services. The role utilizes Grafana, Azure Monitor, Application Insights, KQL, and ServiceNow, monitors JAMS scheduled jobs, and performs approved recovery activities. The engineer is expected to develop working knowledge of assigned applications and dependencies; expertise across every platform is not required.
Responsibilities
What you will do as the Software Reliability Engineer I (SRE-1):
- Employees employed in the role of Software Reliability Engineer I (SRE-1) shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitor applications, APIs, batch jobs, queues, dependencies, and transaction completion. Run health checks, investigate failed, delayed, duplicate, or stuck transactions, and execute approved recovery. Compare latency, errors, job duration, throughput, queues, and capacity with established baselines.
- Acknowledge, triage, prioritize, and document incidents, capturing evidence and business impact. Keep ServiceNow records current and participate in incident bridges. Maintain existing dashboards, use basic-to-intermediate KQL and telemetry, and propose corrections to missing, noisy, or stale alerts under team standards.
- Perform pre/post-change checks, smoke tests, and recovery or rollback verification.
- Contribute root-cause analysis evidence, timelines, and correlation IDs; complete assigned corrective actions.
- Maintain runbooks, SOPs, knowledge articles, dependency maps, known errors, and shift handovers.
- Use approved scripts, develop reviewed low-risk automation, and support coverage under the team model.
Follow least-privilege, security, audit, and change controls.
What you will bring to the team:
- Working knowledge of enterprise production support and ITSM.
- Ability to interpret logs, metrics, and traces using Grafana/KQL or equivalent observability tools.
- Understanding of APIs, integrations, batch processing, and queues.
- Basic relevant scripting knowledge and understanding of safe operational controls.
- Clear incident documentation, escalation, and operational communication skills.
- Ability to work independently within approved procedures and escalate high-risk, ambiguous, or cross-system decisions with clear evidence.
- Ability to maintain operational documentation, runbooks, and dependable shift handovers.
Understanding of least-privilege, security, audit, and change-control practices.
Role Scope:
- This is an individual-contributor execution role for assigned applications/components.
- The position does not own portfolio architecture, roadmaps, strategy, complex cross-system decisions, SLO design, incident command, or RCA leadership.
- Mentoring is not a requirement for this position.
SaaS scope covers company configurations, customizations, integrations, telemetry, and vendor escalation, not vendor infrastructure.
Success Measures:
- Contribution to agreed availability and service targets.
- Timely incident response and restoration; successful jobs and integrations.
- Fewer recurring incidents and more actionable alerts; accurate runbooks and dependable handoffs.
- Assess progress with senior engineers and application owners against assigned scope.
Experience
3 Years
Apply By
Required Skills
- ITSM
- ServiceNow
- Application Insights
- Azure Monitor
- least-privilege security
- Runbooks
- Operational Documentation
- Operational Communication
- Incident Documentation
- Scripting
- Queues
- Batch Processing
- Integrations
- APIs
- Observability Tools
- KQL
- Grafana
- enterprise production support
Nice to Have Skills
- Automation Scripting