Supervisor Client Success

Description

Position Overview:

The Supervisor, Client Success, is responsible for overseeing a team of Client Success Managers (CSMs) and/or Specialists to ensure exceptional service delivery, client retention, and satisfaction. This role plays a critical part in driving operational excellence, supporting strategic initiatives, and developing team capabilities to enhance the overall client experience.

Responsibilities

What you’ll do as the Supervisor Client Success:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Effectively lead/supervise a team of Client Operations Specialists to conduct client’s account driven operations

• Ensure flawless execution between Account Managers, Regional Leaders, Client and Multinational Software House, and other departments

• Lead/Supervise the client ops specialist’s trainings.

• Supervise day-to-day customer requests and proactively service customers’ IT product needs within tight timeframes

• Engage regional leaders and management through meetings to manage projects, review forecasting and additional business guidelines. 

• Provide flawless and timely execution of all support functions while providing Five-Star Service

• Firm understanding of the principles and best practices of inventory management

• Understand Order and Quote Processing and ability to follow a documented SOP with attention to detail

• Managing client requests through cases via Multinational Software House Assist (Service Now)

• Resolve quote & order related client issues on need basis

• Preparing client and management facing reports on weekly and monthly basis

   

What you will bring to the team:

• Minimum 5 years of relevant experience

• Minimum bachelor’s degree or 16 years of equivalent education from a recognized University/institution of HEC or abroad

• High-level understanding of applications used in the organization and industry.

• Ability to adapt Supply Chain processes to organization's product life cycle.

• Ability to adapt and deal with situations and manage everyone's expectations through ongoing change

• Understands and addresses inter-dependencies and real issues

• Clear definition of requirements and timetables

• Ability to manage troubled teams/projects and bring them to success

Experience

5 Years

Apply By

Dec 6, 2026

Required Skills

• Team supervision
• Problem Solving
• Communication
• Leadership
• Supply Chain Processes
• Forecasting
• Project Management
• Report Preparation
• Case Management
• Quote Processing
• order processing
• Inventory Management
• Customer Service
• Training delivery
• Operational excellence
• Service Delivery
• Client Retention
• Client Success Management

Nice to Have Skills

• Applications Knowledge
• Change Management
• Expectation Management
• Issue resolution
• Requirement definition
• Time management
• Interpersonal skills