Systems Engineer I
US Based Company for IT Services
PKR 450,000 • Published Date: • Pakistan (Hybrid)
Description
The Systems Engineer I supports the reliability, security, and operational excellence of the Amazon Connect contact-center platform, related AWS services, integrations, collaboration services, and endpoint-management environments.
Responsibilities
What you’ll do as the Systems Engineer I:
Employees employed in the role of Systems Engineer I shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administer Amazon Connect contact flows, queues, routing profiles, prompts, reporting, and phone numbers.
Implement tested operational changes and troubleshoot agent, identity, SSO, and access issues.
Support AWS services and integrations used by contact-center and ITSM workflows.
Assist with Intune and Jamf endpoint compliance, configuration, patching, and software deployment.
Improve monitoring, dashboards, alerts, incident response, and recovery readiness.
Maintain runbooks, knowledge articles, cost visibility, and operational documentation.
What you will bring to the team:
Hands-on experience with Amazon Connect or a comparable cloud contact-center platform.
Working knowledge of AWS operations, identity, monitoring, logging, and service administration.
Strong troubleshooting, security, documentation, and process-improvement capabilities.
Experience with Intune, Jamf, Terraform, CloudFormation, CI/CD, or contact-center telemetry is preferred.
Relevant AWS, security, or endpoint-management certification is preferred.
Experience
4 Years
Apply By
Required Skills
- cloud contact-center platform
- Process Improvement
- Documentation
- Security
- Troubleshooting
- AWS service administration
- AWS logging
- AWS Monitoring
- AWS identity
- AWS operations
- Amazon Connect
Nice to Have Skills
- Intune
- Jamf
- TerraForm
- CLOUDFORMATION
- CI/CD
- contact-center telemetry
- AWS Certification
- Security Certification
- endpoint-management certification