Team Lead Service Now - TL2
US Based Company for IT Services
PKR 1,500,000 • Published Date: • Pakistan (Hybrid)
Description
The Practice Lead, ServiceNow Center of Excellence will be a key member of the team responsible for driving digital transformation. The role is suited to an individual who wants to make an impact on business transformation within a large-scale organization.
Digital transformation is more than a technology initiative. It requires successfully addressing business operating models, people, processes, and enabling digital and AI platforms. The Practice Lead, ServiceNow Center of Excellence will manage multiple initiatives and work actively with a multidisciplinary, matrixed team to drive adoption across internal teams and customers.
The organization serves clients ranging from mid-market companies to Fortune 500 enterprises. As it evolves from a product sales company into an IT solutions and services company, this role will support the transformation of customer interactions, team-member enablement, internal operations, and engagement with vendors and partners.
Responsibilities
What You Will Do as the Practice Lead, Team Lead, ServiceNow Center of Excellence
Employees employed in the role of Practice Lead, Team Lead, ServiceNow Center of Excellence shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Develop and nurture a strong team culture centered on service to colleagues and clients.
- Lead and identify initiatives that digitally transform global supply chain processes involving stakeholder organizations across the company.
- Deliver key initiatives on time and within scope.
- Provide thought leadership and vision to define the future state of ServiceNow Center of Excellence processes through digital solutions that strengthen service offerings and provide 5-Star service to clients.
- Identify and lead projects as product owner, including initiatives related to the ServiceNow operating model, process design, process and technology maturity assessments, benchmarking, data setup, automation potential assessments, ERP solution implementation, training delivery, and change management.
- Drive the implementation and adoption of modern ServiceNow technology across the organization.
Develop KPIs and metrics to measure and report progress.
What You Will Bring to the Team
- Bachelor's degree or higher.
- 10 years of IT experience preferred.
- ServiceNow experience or awareness is strongly preferred.
- Leadership skills with proven management experience in driving the implementation and adoption of ServiceNow solutions.
- Experience leading large-scale digital or complex IT change and transformation, ideally within the ServiceNow environment.
- Deep technical knowledge, business operations experience, and consulting experience.
- Ability to lead effectively in a dynamic environment as priorities emerge.
- A results-oriented approach focused on measurable and observable impact.
- Self-starter with extensive ServiceNow and operations experience.
- Strong ability to develop and maintain relationships, influence stakeholders, and drive outcomes.
- Ability to challenge conventional views and present ideas persuasively to resolve conflict, gain buy-in, and guide others toward specific outcomes.
- Strong problem-solving, communication, business acumen, process management, and process improvement skills.
Intellectual curiosity, out-of-the-box thinking, and the ability to work across multiple stakeholder groups.
Benefits
The organization offers life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with company policy. Employees also enjoy additional perks such as complimentary meals and access to an in-house gym.
Equal Employment Opportunity
The organization is committed to fostering an inclusive and diverse workplace where every team member is valued and supported. It is an equal opportunity employer and remains dedicated to maintaining a workplace free from discrimination of any kind. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Experience
10 Years
Apply By
Required Skills
- Training delivery
- Process Design
- Project Management
- Team Management
- KPI Development
- Automation
- ServiceNow
- Operations experience
- Consulting
- Business Acumen
- Problem-solving
- Communication
- Stakeholder Management
- Change Management
- Process Improvement
- process management
- Digital Transformation
- Leadership
Nice to Have Skills
- ERP solution implementation
- Benchmarking
- Data setup
- Out-of-the-box Thinking
- Self-Starter
- Vendor Management
- Training and Development