Technical Specialist
US Based Company for IT Services
PKR 300,000 • Published Date: • Pakistan (Hybrid)
Description
The Technical Specialist provides first-contact user support and customer service for company-supported applications, systems, hardware, and network services.
Responsibilities
What you’ll do as the Technical Specialist:
Employees employed in the role of Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Respond to support requests through phone, chat, email, and other approved channels.
Diagnose and resolve hardware, software, application, and connectivity issues.
Research questions, advise users on appropriate actions, and follow standard helpdesk procedures.
Log, track, route, and document incidents, requests, and resolutions.
Escalate urgent or complex issues and follow up to ensure complete resolution.
Maintain current knowledge of supported systems, changes, updates, and recurring problems.
What you will bring to the team:
Bachelor’s degree preferred or equivalent technical-support experience.
Working knowledge of common hardware, software, networks, and support tools.
Knowledge of ticketing and call-tracking applications and customer-service practices.
Strong communication, problem analysis, troubleshooting, adaptability, and organization skills.
Ability to manage detail and work effectively under pressure as part of a team.
Experience
3 Years
Apply By
Required Skills
- Hardware Support
- Software support
- Network Support
- Ticketing Applications
- call-tracking applications
- Customer Service
- Communication
- Problem Analysis
- Troubleshooting
- Adaptability
- Organization
- helpdesk procedures
- Technical Support
- Incident Management
- User Support