Technical Specialist II
US Based Company for IT Services
PKR 650,000 • Published Date: • Pakistan (Hybrid)
Description
The Technical Specialist II provides advanced technical and licensing support for Microsoft cloud solutions and serves as an escalation resource for complex identity, collaboration, productivity, and Azure infrastructure issues.
Responsibilities
What you’ll do as the Technical Specialist II:
Employees employed in the role of Technical Specialist II shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide advanced support for Microsoft 365, Exchange Online, SharePoint Online, Teams, Intune, and Microsoft Entra ID.
Troubleshoot authentication, SSO, MFA, provisioning, synchronization, and cloud-identity issues.
Administer and support Azure subscriptions, virtual machines, networking, VPNs, monitoring, and resource consumption.
Resolve licensing and Cloud Solution Provider inquiries for partners and customers.
Own complex cases through resolution and coordinate escalations with Microsoft and internal teams.
Conduct technical consultations, document solutions, and support knowledge development for junior specialists.
What you will bring to the team:
Bachelor’s degree in Computer Science, Engineering, IT, or a related discipline preferred.
Progressive Microsoft cloud technical-support experience in a customer-facing environment.
Strong knowledge of Microsoft 365, Entra ID, Azure infrastructure, networking, and CSP licensing.
Microsoft certification and experience with ServiceNow or a comparable ticketing platform preferred.
Excellent analytical, communication, prioritization, and customer-service skills.
Experience
6 Years
Apply By
Required Skills
- Synchronization
- Cloud solution provider licensing
- Azure Infrastructure
- Networking
- Virtual Machines
- Azure subscriptions
- Cloud Identity
- Microsoft 365
- Provisioning
- MFA
- SSO
- Authentication
- Microsoft Entra ID
- Intune
- Teams
- SharePoint Online
- Exchange Online
Nice to Have Skills
- Microsoft certification
- ServiceNow
- ticketing platform