Technical Support Specialist
US Based Company for IT Services
PKR 300,000 • Published Date: • Pakistan (Hybrid)
Description
The Technical Support Specialist is a first point of contact for end-user technical support, resolving common device, application, identity, and connectivity issues while following standardized support and escalation procedures.
Responsibilities
What you’ll do as the Technical Support Specialist:
Employees employed in the role of Technical Support Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide first-level support for Windows laptops, Mac devices, and standard peripherals.
Troubleshoot hardware, software, operating-system, productivity-app, and connectivity issues.
Support Microsoft Outlook, Teams, Microsoft 365, Windows, and macOS users.
Assist with device provisioning using Windows Autopilot and Microsoft Intune.
Perform basic VPN, Active Directory, and Microsoft Entra ID support tasks.
Document troubleshooting and resolutions accurately and escalate unresolved issues according to process.
What you will bring to the team:
Bachelor’s degree in IT or a related field, or equivalent support experience.
Experience providing end-user technical support in a structured service environment.
Working knowledge of Windows, macOS, Microsoft 365, Intune, Autopilot, Active Directory, and VPN support.
Experience with ServiceNow or a comparable ticketing system.
Strong customer service, communication, documentation, and problem-solving skills.
Experience
3 Years
Apply By
Required Skills
- MacOs
- Help Desk Support
- IT Support
- Technical Troubleshooting
- Problem Solving
- Documentation
- Communication
- Customer Service
- ServiceNow
- VPN
- Active Directory
- Autopilot
- Intune
- Microsoft 365
- Windows
Nice to Have Skills
- Incident Management
- User Account Management
- Network Support