Technology Solution Center Planner
US Based Company for IT Services
PKR 367,000 • Published Date: • Pakistan (Hybrid)
Description
The Technology Solution Center (TSC) Planner is responsible for the execution and delivery of TSC projects from inventory receipt to order fulfillment, including ITAD, Repair, Inventory Management, and coordination of projects across TSC departments. This role represents the TSC departments and acts as the single point of contact for internal and external parties.
The TSC Planner collaborates with the Project Team, Supply Chain Operations, the PMO, and internal Multinational Software House teams to coordinate product delivery that meets customer requirements and SLAs according to the SOW. The role requires independent judgment, strong communication skills, and the ability to manage multiple priorities in a high-pressure, time-sensitive environment.
Responsibilities
1. TSC Representation and Onboarding
- Represent TSC departments and act as the single point of contact for internal and external parties.
- Participate in project onboardings and collaborate with the PMO on TSC-related responsibilities.
- Participate in customer meetings as a TSC subject matter expert.
2. Production Planning and Coordination
- Communicate project deliverables and SLAs to respective TSC departments.
- Coordinate work with TSC departments to meet customer requirements and set expectations according to schedule.
- Manage project changes within the TSC.
3. Quality and Documentation
- Work with department managers to ensure work instructions are documented according to SOW and ISO requirements.
- Assist with Run Book documentation and updates for TSC tasks and functions.
- Own the quantity and quality of work performed by the TSC team.
4. Escalation Management
- Serve as an escalation point for issues.
- Resolve conflicts involving production throughput, scheduling, resources, or technical issues.
5. Reporting and Metrics
- Provide reporting and metrics related to TSC functions.
Minimum Qualifications Education
- Bachelor’s degree in Supply Chain, IT Services, or a related field.
Experience
- 3 to 5 years of service coordination and planning experience with IT asset hardware and software, or equivalent experience.
- Knowledge of risk management, change order management, performance measurement, and project and people management.
- Experience in quality control activities and managing service level agreements.
- Proficiency in Microsoft Office tools, with prior work in ERP and other internal software tools.
Preferred Qualifications
- Project coordination or project management certificates.
- Supply chain training and certificates.
- 3+ years of experience in IT Asset Disposition (ITAD).
- Experience working in an ISO environment, with knowledge of audit and tracking.
Knowledge, Skills, and Abilities Planning and Operations
- Production planning from receipt to fulfillment
- ITAD, Repair, and Inventory Management
- Change order and SLA management
Leadership and Communication
- Exceptional communication skills
- Managing and influencing internal and external stakeholders
- Escalation and conflict resolution
Quality and Analytical Skills
- Quality control and risk management
- ISO, audit, and tracking requirements
- Performance measurement and reporting
Core Competencies
- Customer Focus
- Quality Focus
- Accountability
- Ownership
- Problem Solving
- Collaboration
- Influence
- Prioritization
- Results Orientation
- Communication
Success Measures
Success in this role will be demonstrated through:
- TSC deliverables completed according to SOW and SLAs.
- Accurate, complete work instructions and Run Books aligned to ISO requirements.
- Timely resolution of throughput, scheduling, and resource conflicts.
- Effective management of project changes within the TSC.
- Accurate and timely TSC reporting and metrics.
- High customer and internal stakeholder satisfaction.
Experience
3 Years
Apply By
Required Skills
- Planning
- Problem Solving
- Customer focus
- Conflict Resolution
- Escalation Management
- Communication
- ISO environment
- IT Asset Disposition
- ERP
- Microsoft Office
- Quality Control
- People Management
- Project Management
- Performance Measurement
- Service level agreements
- Service Coordination
- IT asset hardware
- Software
- Change order management
- Risk Management
Nice to Have Skills
- Project Coordination
- Collaboration
- Tracking
- Audit
- Supply Chain Training
- Project Management Certificates
- project coordination certificates