Front Desk

Description

Veridix Pakistan Io is seeking a Front Desk professional to join our team at our medical office located in Arfa Kareem Tower. The primary focus of this role is to provide excellent patient service during office hours from 9 AM to 6 PM Eastern Time. The ideal candidate will be responsible for answering phone calls and text messages promptly, managing patient inquiries efficiently, and facilitating smooth communication within the office. The Front Desk role requires strong communication skills, particularly excellent spoken English, to handle interactions with patients and visitors professionally. While this position does not involve team management, the candidate must exhibit high levels of organization and customer service skills to contribute positively to the medical office environment and ensure a welcoming atmosphere for patients and visitors.

Responsibilities

• Answer and manage incoming phone calls and text messages professionally and promptly during office hours.
• Greet patients and visitors in a courteous and helpful manner upon arrival at the medical office.
• Provide accurate information to patients regarding appointments, services, and office procedures.
• Schedule and confirm patient appointments, update patient records, and assist with check-in and check-out processes.
• Maintain a clean and organized front desk area to ensure a welcoming and efficient environment.
• Coordinate communication between patients, medical staff, and administrative personnel to facilitate smooth office operations.
• Manage patient inquiries and direct them to the appropriate medical staff or departments as needed.
• Ensure confidentiality and discretion in handling patient information and comply with relevant privacy regulations.
• Assist with administrative tasks such as filing, data entry, and maintaining contact lists.
• Support the medical office in implementing policies and procedures to improve patient experience and office efficiency.

Experience

2 Years

Apply By

Nov 27, 2026

Required Skills

• answering phone calls, text messages, excellent spoken english