Maintenance Engineer

Description

The Maintenance Engineer position at Vivo Pakistan involves managing the repair and upkeep of mobile phones sent by customers or distributors, ensuring all devices are serviced effectively and returned in optimal condition. This role requires close collaboration with customers to address their technical and professional inquiries, providing timely feedback and updates on repair progress. The Maintenance Engineer will also assist management by performing various tasks to enhance service performance and will occasionally support service consultants during their absence. The candidate must be well-versed in specialized repair materials and technical guidance related to mobile phones, ensuring customer satisfaction through high-quality maintenance services. This full-time role demands a candidate with a background in Electrical/Electronic Engineering and hands-on experience in preventive maintenance and troubleshooting. Working from the Peshawar location, the Maintenance Engineer must maintain effective coordination and communication skills to liaise with customers and internal teams. Although the position does not involve managing a team, it requires personal accountability for completing repair tasks and supporting operational objectives to drive the organization's service excellence.

Responsibilities

• Receive mobile phones from customers and distributors, assess repair needs, and manage the repair process to completion.
• Study and apply specialized technical materials and guidance documents relevant to mobile phone maintenance and repair.
• Communicate professionally and clearly with customers to address their technical questions and provide updates throughout the service cycle.
• Assist management by completing various operational tasks aimed at improving service delivery and overall performance.
• Provide timely feedback on repair issues, track progress, and ensure resolutions meet quality standards.
• Step in to assist service consultants during their absence, maintaining uninterrupted customer support and service operations.
• Maintain accurate records of repair activities, customer interactions, and service outcomes to support operational transparency.
• Ensure all maintenance and repair procedures comply with company policies and safety standards.
• Stay updated on the latest mobile phone technologies and repair techniques to continually improve service quality.
• Coordinate with team members and other departments to streamline repair processes and enhance customer satisfaction.
• Follow up with customers post-repair to confirm issue resolution and collect feedback for continuous improvement.

Experience

Fresh

Apply By

Nov 1, 2026

Required Skills

• Preventive Maintenance
• Troubleshooting
• Equipment Maintenance
• Electrical Repairing
• Safety Compliance

Nice to Have Skills

• Coordination Skills
• Technical Documentation
• Customer Service
• Quality Assurance