Maintenance Engineer
Vivo Pakistan
PKR 58,000 • Published Date: • Sialkot, Pakistan (On-Site)
Description
The Maintenance Engineer at Vivo Pakistan is primarily responsible for ensuring the optimal performance and reliability of electrical and electronic equipment. This role emphasizes receiving and handling mobile phones sent for repair, maintaining effective communication with customers and distributors, and addressing technical queries professionally. The engineer applies specialized technical knowledge in electrical and electronic engineering to diagnose and troubleshoot problems with equipment and industrial controls. Aside from repair and maintenance duties, the engineer supports the team and management by completing assigned tasks, providing timely feedback on technical issues, and contributing to service improvement initiatives. This position is ideal for individuals seeking to build a career in a multinational environment with competitive salary and benefits. The successful candidate possesses strong root cause analysis skills along with practical experience in industrial controls troubleshooting and programmable logic controllers. Coordination abilities and equipment maintenance expertise are crucial to managing repairs and servicing. They work closely with customer services by answering professional questions and stepping in for service consultants when needed. By studying and applying specialized materials and technical guidance regarding mobile phones, the engineer ensures that customer demands for products and services are met efficiently. The role does not require managing a team but involves collaboration with various stakeholders to ensure service quality and technical excellence.
Responsibilities
- Receive mobile phones sent by customers or distributors for repair and maintain clear and responsive communication throughout the process.
- Perform detailed root cause analysis to identify and resolve faults in electrical and electronic devices and industrial control systems.
- Troubleshoot Programmable Logic Controllers (PLC) and other industrial control equipment to ensure reliable operation.
- Study and apply specialized technical manuals and guidance documents related to mobile phone repair and maintenance.
- Provide accurate, professional answers to technical questions posed by customers regarding device functionality and repair status.
- Coordinate with internal teams and management by assisting in completing tasks aimed at improving service quality and operational performance.
- Step in as a service consultant substitute when necessary to ensure uninterrupted service delivery.
- Report technical issues promptly and track resolution progress to ensure customer satisfaction and operational efficiency.
- Maintain and perform electrical repairing and equipment maintenance activities to reduce downtime and extend equipment lifespan.
- Follow company policies and safety standards during all repair and maintenance operations to ensure compliance.
- Continuously update technical knowledge and skills through training and self-study to remain current in evolving technologies.
- Support the Director and other executives with any additional tasks assigned to aid overall departmental objectives.
Experience
Fresh
Apply By
Required Skills
- Root Cause Analysis
- PLC And Industrial Controls Troubleshooting
- Equipment Maintenance
- Electrical Repairing
- Electrical Engineering
- Electronic Engineering
Nice to Have Skills
- Coordination Skills
- Technical Documentation
- Customer Communication