Maintenance Engineer
Vivo Pakistan
PKR 58,000 • Published Date: • Lahore, Pakistan (On-Site)
Description
Vivo Pakistan is seeking a dedicated Maintenance Engineer with expertise in troubleshooting and root cause analysis, electrical systems maintenance, and PLC and control systems. The ideal candidate holds a degree in Electrical or Electronic Engineering and has at least one year of relevant experience. This role requires a strong technical aptitude to manage the repair and maintenance of electrical equipment, especially focusing on mobile phones sent by customers or distributors. The Maintenance Engineer plays a crucial role in ensuring customer satisfaction by addressing product and service demands professionally and proactively responding to technical queries. The Maintenance Engineer works closely with management to support various tasks aimed at improving operational performance. While there is no team management responsibility, the position demands effective coordination and communication skills to handle customer interactions and collaborate with internal teams. The role involves taking initiative in filling in for service consultants when required and providing timely feedback on technical issues. This position offers an exciting opportunity to develop a career within a multinational organization, supported by an attractive salary and benefits package.
Responsibilities
- Receive, diagnose, and repair mobile phones sent by customers or distributors, ensuring quality and timely turnaround.
- Study specialized materials and guidance documents to stay updated on mobile phone technologies and repair techniques.
- Address and satisfy customer demands related to products and services with professionalism and technical expertise.
- Assist management in completing various tasks to enhance overall service performance and efficiency.
- Provide prompt feedback on technical issues, track resolution progress, and ensure issues are effectively addressed.
- Answer professional and technical inquiries raised by customers, offering clear and accurate information.
- Step in as service consultant during their absence or busy periods to maintain seamless customer service operations.
- Contribute to ongoing maintenance and repair activities of electrical and control systems, including PLC-based equipment.
- Perform troubleshooting and root cause analysis to identify and resolve equipment faults, minimizing downtime.
- Coordinate with internal teams and external stakeholders to ensure smooth operation of maintenance workflows.
- Complete additional duties assigned by the Director to support organizational objectives and improve service quality.
Experience
1 Year
Apply By
Required Skills
- Troubleshooting and Root Cause Analysis
- Electrical Systems Maintenance
- PLC And Control Systems
- Equipment Maintenance
- Electrical Repairing
- Preventive Maintenance
- Diagnostic testing
- Safety Compliance
Nice to Have Skills
- Coordination Skills