Relationship Exective consumer Banking

Description

Join Volka Food as a Relationship Executive in Consumer Banking, where you will play a crucial role in nurturing and managing customer relationships to drive financial growth and customer satisfaction. This role is ideal for someone with a minimum of one year of experience who is passionate about understanding client needs and offering tailored financial solutions. You will be the primary point of contact for consumers, providing personalized service and guidance on banking products and services, ensuring their banking experience is smooth and valuable. In this role, you do not manage a team but work independently to achieve your objectives. Your focus will be on building trust with customers, identifying opportunities for new products, and supporting customer retention efforts. You will collaborate closely with internal stakeholders to resolve queries and provide seamless banking operations. This position offers a dynamic environment within Volka Food, emphasizing proactive relationship management and excellent communication skills.

Responsibilities

• Build and maintain strong relationships with individual banking customers to understand their financial needs and goals.
• Promote and cross-sell a range of consumer banking products such as savings accounts, loans, credit cards, and investment options.
• Serve as the key contact point for customers seeking information on products, services, or transaction support, ensuring timely and accurate responses.
• Identify and pursue opportunities to expand the customer base by generating leads and converting prospects into customers.
• Monitor customer accounts regularly to provide appropriate advice on account usage, product benefits, and upcoming banking offers.
• Handle customer inquiries, complaints, or service issues with professionalism and collaborate with relevant departments to ensure resolution.
• Maintain detailed records of customer interactions, transactions, and feedback to support service improvements and regulatory compliance.
• Stay updated with market trends, banking regulations, and new products to provide informed recommendations to customers.
• Assist in the documentation process for account opening, loan applications, and other banking formalities maintaining accuracy and confidentiality.
• Work independently to meet assigned sales and service targets while adhering to company policies and procedures.

Experience

1 Year

Apply By

Dec 3, 2026

Required Skills

• Relationship Management
• Customer Service
• Communication
• Financial products knowledge
• Attention to detail

Nice to Have Skills

• Sales and Cross-Selling
• Problem Solving