Order booker

Description

Water Network is seeking a dedicated Order Booker to join its team. The ideal candidate is responsible for managing customer orders efficiently, ensuring timely order processing, and maintaining strong customer relationships. This role involves organizing sales orders, coordinating delivery schedules, and utilizing route planning tools to optimize order fulfillment. The Order Booker will lead a team of three, overseeing their activities to ensure accuracy and customer satisfaction while meeting company objectives. The successful candidate will use excellent communication skills to liaise between customers and internal departments, ensuring a smooth order cycle from receipt to delivery. Strong time management is essential to handle multiple orders simultaneously and meet deadlines. This position requires at least one year of relevant experience, and the ability to work collaboratively with a team while maintaining high performance standards in a fast-paced environment.

Responsibilities

• Manage and process sales orders accurately and in a timely manner.
• Develop and maintain strong customer relationships to support repeat business.
• Lead and supervise a team of three personnel, providing guidance and performance feedback.
• Utilize route planning tools to coordinate efficient delivery routes and schedules.
• Communicate effectively with customers and internal teams to resolve order-related issues.
• Ensure all orders comply with company policies and customer requirements.
• Monitor order status and provide updates to customers and management as needed.
• Maintain detailed and organized records of customer orders and communications.
• Collaborate with logistics and inventory teams to ensure product availability and timely dispatch.
• Identify opportunities to improve order processing workflows and customer service.
• Manage time efficiently to handle multiple tasks and prioritize urgent orders.
• Conduct regular team meetings to discuss progress, challenges, and improvement plans.

Experience

1 Year

Apply By

Oct 23, 2026

Required Skills

• Customer Relationship Management
• Communication Skills
• Time management
• Sales Order Processing
• Route Planning Tools
• Team Leadership

Nice to Have Skills

• Customer Service
• Order Management Systems