Customer Operations Lead
Xploronix
PKR 80,000 • Published Date: • Karachi, Pakistan (Hybrid)
Description
Location: Remote (Pakistan)
Employment Type: Full-Time
Working Days: Monday – Friday
Working Hours: 9:00 AM – 6:00 PM PKT (1-hour lunch break)
Probation: 3 Months
About the Role
We are looking for a highly organized, customer-focused, and proactive Customer Operations Lead to support the day-to-day customer operations of the company. This remote role works closely with management to ensure smooth customer communication, order processing, and operational coordination.
Responsibilities
- Respond promptly and professionally to customer inquiries using Google Workspace, WhatsApp Business, Tawk.to, and other communication tools.
- Utilize CRM software to track and manage customer interactions and maintain accurate client records.
- Generate and analyze basic spreadsheet reports to monitor service performance and identify improvement opportunities.
- Coordinate with internal teams to resolve customer issues efficiently and ensure consistent service quality.
- Organize and prioritize daily tasks effectively to manage multiple responsibilities in a remote work environment.
- Maintain clear and courteous communication with customers through Google Meet and other virtual meeting platforms.
- Assist in developing processes to improve customer service workflows and operational efficiency.
- Demonstrate strong problem-solving skills to handle escalations and complex customer requests.
- Ensure compliance with company policies and procedures during all customer interactions.
- Adapt to evolving customer service technologies and best practices to enhance the overall customer experience.
Experience
1 Year
Apply By
Required Skills
- Google Workspace
- Microsoft Office
- Whatsapp Business
- Tawk.to
- Google Meet
- CRM Software
- Basic Spreadsheet Reporting
- Customer Relationship Management
Nice to Have Skills
- Conflict Resolution
- Time management
- Multitasking
- Communication Skills
- Problem Solving