Customer Service Representative

Description

YJ Marketing is seeking a motivated and professional Customer Service Representative to join our team. This role involves managing incoming and outgoing customer communications to ensure customer satisfaction and retention. The successful candidate will be responsible for addressing customer inquiries, following up on leads, and maintaining updated customer records. Strong communication skills and the ability to work efficiently in a fast-paced environment are essential. This position offers an excellent opportunity for growth and development within a supportive team. The Customer Service Representative will perform their duties on-site and maintain a positive and professional attitude when dealing with customers. The ideal candidate is confident, attentive, and capable of handling multiple tasks such as managing customer data, recording feedback, and coordinating with internal teams. Although this role does not include team management responsibilities, collaboration with Team Leads and Floor Managers is crucial to meet performance targets and enhance service delivery.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner to address inquiries and resolve issues.
• Contact potential customers, follow up on assigned leads, and provide accurate information about company products and services.
• Maintain daily call records, update lead statuses, and ensure customer data is managed accurately.
• Record customer feedback, inquiries, and any follow-up requirements to improve service quality.
• Meet daily calling targets and performance expectations as set by the management team.
• Coordinate effectively with Team Leads and Floor Managers to ensure smooth operations and customer satisfaction.
• Maintain professional communication standards and adhere to company protocols during all customer interactions.
• Assist with managing customer service metrics and quality assurance processes to help enhance the overall customer experience.
• Use basic computer skills and MS Excel to manage customer information and track performance reports.
• Demonstrate strong listening and problem-solving skills to provide timely and effective solutions to customers.

Experience

2 Years

Apply By

Dec 8, 2026

Required Skills

• Active Listening
• Clear written and verbal communication
• Customer Service Metrics And Quality Assurance
• Problem Solving
• Computer Literacy

Nice to Have Skills

• Data Entry
• Time management