Customer Service Representative

Description

YJ Marketing seeks a motivated and professional Customer Service Representative to join our team. The role involves handling customer inquiries, conducting follow-up calls, managing leads, and ensuring positive customer relationships. This position requires a confident communicator with strong listening skills and the ability to manage customer data effectively. The opportunity is ideal for candidates with at least two years of relevant experience who are eager to contribute in a dynamic, customer-focused environment. The Customer Service Representative is responsible for maintaining high standards of service through professional call handling and accurate information delivery about products and services. This role emphasizes meeting calling targets and updating lead statuses regularly while collaborating with team leads to enhance customer satisfaction. Candidates comfortable with using computer tools, including MS Excel, and capable of handling multiple tasks efficiently will thrive in this position.

Responsibilities

• Handle inbound and outbound customer calls professionally and promptly.
• Contact prospective customers and follow up on lead assignments.
• Provide clear and accurate information about company projects, offers, and services to customers.
• Maintain detailed and accurate records of daily calls and customer data.
• Record customer feedback, inquiries, and follow-up needs systematically.
• Achieve daily call targets and meet performance standards consistently.
• Collaborate with Team Leads and Floor Managers to improve customer service processes.
• Ensure professional communication to promote customer satisfaction and loyalty.
• Use basic computer skills, including MS Excel, to manage and update customer records and reports.
• Demonstrate strong listening skills to understand customer issues and clarify concerns effectively.
• Apply problem-solving techniques to address customer inquiries and provide appropriate solutions.

Experience

2 Years

Apply By

Dec 9, 2026

Required Skills

• Active Listening
• Verbal Communication
• Written Communication
• Call Handling
• Product Knowledge
• Issue Clarification and Call Summarization
• Call Handling and Service Scripting
• Customer Relationship Management
• Problem Solving
• Basic Computer Skills
• Customer Data Management

Nice to Have Skills

• Time management
• MS Excel
• Data Entry