Order Booker

Description

Zakwan Enterprises is seeking a motivated Order Booker with a minimum of five years of experience to join our dynamic sales team. This role focuses on driving sales through effective order taking, processing, and customer relationship management within the FMCG, spices, grocery, or food distribution sectors. The ideal candidate possesses strong knowledge of local retail and wholesale markets and can expand the company’s distribution network by developing new retail outlets. Managing a small team of two, the Order Booker collaborates closely to ensure smooth order and delivery coordination, meeting monthly sales and recovery targets with precision. The successful candidate must be self-driven, punctual, and equipped with a personal motorcycle and valid driving license to regularly travel within assigned territories. Proficiency in ERP and Order Management Systems, along with mobile sales applications and digital reporting tools, is vital to maintaining accurate records and streamlining operations. Strong communication, negotiation, and customer service skills enable this individual to nurture lasting partnerships with customers while overseeing payment recovery and ledger follow-up processes efficiently.

Responsibilities

• Take and process customer orders accurately using ERP and Order Management Systems to ensure timely delivery and order fulfillment.
• Manage sales orders by coordinating with delivery teams to track orders from booking to dispatch and receipt.
• Build and maintain strong customer relationships by providing product knowledge and addressing client needs promptly.
• Conduct route planning to optimize daily schedules and ensure effective coverage of assigned sales territories.
• Develop and expand the company’s distribution network by identifying and onboarding new retail outlets and wholesale customers.
• Lead and mentor a team of two sales associates to enhance sales performance and customer engagement.
• Follow up on payment recovery and maintain customer ledgers, ensuring timely collections and accurate financial records.
• Achieve monthly sales targets by promoting products and negotiating with retail customers and supermarkets effectively.
• Utilize mobile sales applications and WhatsApp for daily reporting and communication with the sales team and management.
• Maintain comprehensive knowledge of local retail markets and competitors to adjust strategies accordingly.
• Demonstrate professionalism, honesty, punctuality, and a high level of self-motivation to operate independently.
• Regularly travel within designated sales territories using a personal motorcycle to maximize market reach and customer service.
• Monitor inventory levels and communicate with the supply chain team to prevent stockouts and backorders.

Experience

5 Years

Apply By

Dec 11, 2026

Required Skills

• Order Taking and Processing
• Sales Order Management
• Customer Relationship Management
• Product Knowledge
• Route Planning
• Order and delivery coordination
• ERP and Order Management System (OMS) Data Entry
• Sales and Distribution Networking
• Payment Recovery
• Negotiation
• Customer Ledger Management

Nice to Have Skills

• mobile sales applications
• Communication
• Time management
• Team Leadership