Telemarketing Officers

Description

As a Telemarketing Officer at Zanda Financial Services Pvt. Ltd, you will focus on generating leads, maintaining customer engagement, and driving sales through effective communication and persuasion techniques. Your responsibilities include handling objections professionally, managing customer relationships using CRM tools, and delivering consistent, clear, and compelling messaging tailored to customer needs. With a friendly and confident approach, you will contribute directly to meeting sales targets while maintaining the overall reputation of the company. This role provides an excellent opportunity to grow in a dynamic environment with monetary incentives including a basic salary, punctuality bonus, and performance-based rewards. The position is perfect for candidates who thrive in goal-oriented roles and are passionate about delivering superior customer experiences over the phone.

Responsibilities

• Engage prospective and existing customers through phone calls to promote products and services effectively.
• Utilize Customer Relationship Management (CRM) systems to track customer interactions and manage lead generation efficiently.
• Maintain a professional and courteous demeanor while handling inbound and outbound calls to ensure positive customer experiences.
• Demonstrate excellent product knowledge to provide accurate information and answer customer queries confidently.
• Apply persuasive communication techniques to overcome objections and secure customer interest and commitment.
• Build and maintain long-term relationships with customers to enhance customer retention and satisfaction.
• Work towards achieving and exceeding individual and team sales targets consistently in a performance-driven environment.
• Listen actively to understand customer needs and tailor conversations to maximize engagement and value delivery.
• Document customer feedback and insights to support continuous improvement of telemarketing strategies and customer service.
• Maintain punctuality and discipline to meet scheduled working hours and organizational standards.
• Participate in training sessions to improve telemarketing skills and stay updated on product developments and market trends.

Experience

2 Years

Apply By

Nov 12, 2026

Required Skills

• Customer Relationship Management (CRM)
• Lead Generation
• Objection Handling
• Effective Communication
• Product Knowledge
• Objection Handling Techniques
• Customer Engagement Strategies
• Active Listening
• Persuasion
• Verbal Communication
• Sales techniques

Nice to Have Skills

• Time management