Travel Consultant

Description

Zawiah Travel & Tours is seeking a skilled Travel Consultant to join and lead a dynamic team of five professionals dedicated to delivering exceptional travel experiences. The ideal candidate possesses at least one year of experience in the travel and tourism industry with expertise in handling air tickets, visas, and customized travel packages. The consultant will play a vital role in ensuring clients receive expert guidance and seamless booking services, maintaining high standards of professionalism and customer satisfaction. As a Travel Consultant managing a small team, responsibilities include supervising team members to achieve set targets while fostering a productive and goal-oriented work environment. Strong communication skills and excellent knowledge of travel industry regulations and reservation systems are essential. The consultant also utilizes customer relationship management techniques to develop lasting client relationships and ensure compliance with the latest travel policies and ticketing guidelines.

Responsibilities

• Manage and mentor a team of five travel consultants to meet and exceed company sales targets and customer service goals.
• Provide expert advice to clients regarding travel packages, visa requirements, and air ticket reservations.
• Utilize travel reservation systems effectively to book, amend, and cancel tickets while ensuring all bookings comply with travel industry regulations.
• Monitor and ensure the team’s compliance with company policies, GDS/ticketing system usage, and relevant travel regulations.
• Maintain excellent customer relationship management by addressing client inquiries promptly and resolving travel-related issues professionally.
• Coordinate with airlines, hotels, and other service providers to ensure smooth travel arrangements for clients.
• Keep updated on changes in visa rules, airline policies, and travel package offerings to provide accurate information to customers and the team.
• Prepare regular reports on team performance, booking accuracy, and customer satisfaction metrics for company leadership review.
• Develop and implement strategies to increase travel bookings by understanding customer needs and market trends.
• Conduct regular training sessions for the team to enhance their knowledge and skills in ticketing systems and customer service.
• Ensure effective communication within the team and with other departments to streamline workflows and improve service delivery.

Experience

1 Year

Apply By

Nov 1, 2026

Required Skills

• Customer Relationship Management
• Travel Reservation Systems
• Booking And Ticketing
• Travel Industry Regulations
• Customer Service
• Effective Communication
• Team Leadership

Nice to Have Skills

• General Data Systems (GDS)
• Visa and Passport Requirements
• Sales and target achievement