CSR

Description

Zbex Global Pvt.Ltd is seeking a Customer Service Representative (CSR) with a strong background in US auto insurance sales to join their team in Rawalpindi. This role focuses on outbound call center sales, targeting the US market, where the representative will engage potential customers, provide product information, and close sales. The CSR will be part of a team of 25 individuals working together to achieve sales goals and deliver exceptional customer service. Excellent communication skills and the ability to work night shifts are essential for success in this role. The ideal candidate has at least six months of call center experience and is familiar with outbound sales, especially related to US auto insurance. This position offers a competitive salary with performance-based bonuses and weekly incentives, providing the opportunity to significantly increase earnings. The role is full-time and based on-site at New Katarian, Satellite Town, Rawalpindi. The CSR will contribute to maintaining high customer satisfaction while meeting and exceeding sales targets within a dynamic team environment.

Responsibilities

• Engage outbound calls to prospective customers for US auto insurance products to generate sales and meet targets.
• Provide clear and accurate information about insurance products, policies, and pricing to potential clients.
• Maintain detailed and accurate records of customer interactions and sales activities in the company’s CRM system.
• Develop persuasive communication skills to overcome objections and effectively close sales.
• Collaborate with the team of 25 members to share best practices and contribute to overall sales strategy.
• Adhere to company policies, procedures, and quality standards to ensure compliance and customer satisfaction.
• Work night shifts as required to align with the US time zone for effective customer engagement.
• Participate in regular training sessions to improve product knowledge, sales techniques, and customer service skills.
• Monitor daily, weekly, and monthly sales performance goals and actively strive to surpass these benchmarks.
• Handle customer queries, concerns, and complaints promptly and professionally to maintain positive client relationships.
• Assist in coaching and mentoring junior team members as needed, supporting team performance and growth.
• Maintain a positive and professional attitude toward customers and colleagues, fostering a team-oriented environment.

Experience

7 Months

Apply By

Dec 6, 2026

Required Skills

• Customer Service
• Communication
• Sales
• Outbound Sales
• Convincing Skills
• Call Center Experience
• Team Collaboration

Nice to Have Skills

• Time management
• Problem Solving