Virtual Call Assistant

Description

Zehri Contracting Supplies is seeking a dedicated Virtual Call Assistant to manage both inbound and outbound calls with professionalism and efficiency. This role involves delivering exceptional customer service by addressing inquiries, resolving issues, and guiding clients through the company’s offerings. The ideal candidate must possess strong phone etiquette, demonstrate clear communication skills in English, and be comfortable using Customer Relationship Management (CRM) tools to log calls and manage follow-up workflows. This position requires at least one year of experience and completion of 12th grade education. The Virtual Call Assistant plays a crucial role in representing Zehri Contracting Supplies remotely, ensuring all communication is handled promptly and politely to maintain high customer satisfaction levels. Although this role does not involve managing a team, it demands self-motivation, attention to detail, and the ability to multitask effectively under minimal supervision. The candidate should be adept at managing calls with precision and maintaining accurate documentation to support ongoing client engagement and business growth.

Responsibilities

• Handle inbound customer calls professionally, providing accurate information and assistance.
• Make outbound calls to follow up with clients, schedule appointments, and promote company services.
• Utilize CRM systems to log all call details and update customer information promptly.
• Maintain professional phone etiquette and clear communication throughout all interactions.
• Identify customer needs and resolve inquiries or issues efficiently to ensure customer satisfaction.
• Follow established workflows for call follow-up, ensuring timely responses to customer requests.
• Keep accurate records of all communications for reference and reporting purposes.
• Collaborate with other departments as needed to address customer concerns and improve service quality.
• Continuously update knowledge about company products, services, and policies to provide informed support.
• Demonstrate strong time management skills to handle a high volume of calls while maintaining quality.

Experience

1 Year

Apply By

Nov 17, 2026

Required Skills

• Inbound and Outbound Call Handling
• Customer Service
• Professional Phone Etiquette
• Clear English Communication

Nice to Have Skills

• CRM-Based Call Logging and Follow-Up Workflows
• Time management
• Problem Solving
• Multitasking